Import new contacts and open - individual import

First, click the ‘+’ in the message, and then select the destination (platform) to add it to

After adding, remember to select ‘Show All’. Then you will see the newly added customer in ‘New Contact

To send a message to your customer using a template, which costs approximately HK$0.7 per template, and then wait for the customer’s reply to reopen the 24-hour free conversation window

Please click here to check how to setup your templates