# Import new contacts and open - individual import

First, click the ‘+’ in the message.

<figure><img src="/files/aflqzYaIQePj5PfPtVZx" alt="" width="375"><figcaption></figcaption></figure>

Select the "channel", and fill in "phone number" and "first name",

<figure><img src="/files/iuJmyQykGUSjZnp5bLfu" alt="" width="371"><figcaption></figcaption></figure>

After adding, remember to select ‘Show All’. Then you will see the newly added customer in ‘New Contact’. Send a message to your customer using a template and then wait for the customer’s reply to reopen the 24-hour free conversation window.

<figure><img src="/files/cFKDzXKrlHUdf3aWN8v6" alt="" width="563"><figcaption></figcaption></figure>


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