Auto Follow-ups
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Last updated
Last updated
The Auto Follow-ups feature allows users to automate the management of conversations within their inboxes.
There are two functions of Auto Follow-ups:
Auto Follow-up Message can help you to send a reminder before closing a conversation.
Auto Close Conversation Flow can help you send a goodbye message and close the conversation.
The main difference is that the Auto Follow-up Message will NOT close the conversation, but the Auto Close Conversation Flow will close the conversation.
You can set a time limit between 1 minute and 24 hours to send an Auto Follow-up Message or Auto Close Conversation Flow based on your requirements.
Go to the Settings page > Auto Follow-ups, and activate the toggle to configure the settings for an inbox.
Select a trigger based on your requirements.
The countdown will start after the agent's last reply
Apply to all open and assigned conversations
Set the time limit between 1 minute and 24 hours to send out.
Select a pre-set flow for the Auto Follow-ups.
Click the Update button to save your settings.
You can enable either the Auto Follow-up Message or Auto Close Conversation Flow function or enable both simultaneously.
When you enable Auto Follow-ups for the entire inbox, you can still manually pause this feature for specific contacts on the message page. After pausing, that contact will not trigger the Auto Follow-ups feature.
