# Auto Follow-ups

### What are Auto Follow-ups?

The Auto Follow-ups feature allows users to automate the management of conversations within their inboxes. 

There are two functions of Auto Follow-ups:

1. **Auto Follow-up Message** can help you to send a reminder before closing a conversation.

<figure><img src="/files/nomar8VWIcyNPPDeLw9M" alt=""><figcaption></figcaption></figure>

2. **Auto Close Conversation Flow** can help you send a goodbye message and close the conversation.

<figure><img src="/files/sK5LizRyxZoUUEKm0JQK" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
The main difference is that the Auto Follow-up Message will NOT close the conversation, but the Auto Close Conversation Flow will close the conversation.
{% endhint %}

You can set a time limit between 1 minute and 24 hours to send an Auto Follow-up Message or Auto Close Conversation Flow based on your requirements.

### How to set up the Auto Follow-ups?

<figure><img src="/files/y2DYz0Xm59wZKnivqz0M" alt=""><figcaption></figcaption></figure>

1. Go to the Settings page > Auto Follow-ups, and activate the toggle to configure the settings for an inbox.
2. Select a trigger based on your requirements.
   1. The countdown will start after the agent's last reply
   2. Apply to all open and assigned conversations
3. Set the time limit between 1 minute and 24 hours to send out.
4. Select a pre-set flow for the Auto Follow-ups.
5. Click the Update button to save your settings.

{% hint style="info" %}
You can enable either the Auto Follow-up Message or Auto Close Conversation Flow function or enable both simultaneously.
{% endhint %}

### Pause the Auto Follow-ups function for a specific contact

When you enable Auto Follow-ups for the entire inbox, you can still manually pause this feature for specific contacts on the message page. After pausing, that contact will not trigger the Auto Follow-ups feature.

<figure><img src="/files/At47N7nQ2pL024WSgoYA" alt="" width="375"><figcaption></figcaption></figure>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.chatalog.ai/settings/auto-follow-ups.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.