# Auto Follow-ups

### What are Auto Follow-ups?

The Auto Follow-ups feature allows users to automate the management of conversations within their inboxes. 

There are two functions of Auto Follow-ups:

1. **Auto Follow-up Message** can help you to send a reminder before closing a conversation.

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2. **Auto Close Conversation Flow** can help you send a goodbye message and close the conversation.

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{% hint style="info" %}
The main difference is that the Auto Follow-up Message will NOT close the conversation, but the Auto Close Conversation Flow will close the conversation.
{% endhint %}

You can set a time limit between 1 minute and 24 hours to send an Auto Follow-up Message or Auto Close Conversation Flow based on your requirements.

### How to set up the Auto Follow-ups?

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1. Go to the Settings page > Auto Follow-ups, and activate the toggle to configure the settings for an inbox.
2. Select a trigger based on your requirements.
   1. The countdown will start after the agent's last reply
   2. Apply to all open and assigned conversations
3. Set the time limit between 1 minute and 24 hours to send out.
4. Select a pre-set flow for the Auto Follow-ups.
5. Click the Update button to save your settings.

{% hint style="info" %}
You can enable either the Auto Follow-up Message or Auto Close Conversation Flow function or enable both simultaneously.
{% endhint %}

### Pause the Auto Follow-ups function for a specific contact

When you enable Auto Follow-ups for the entire inbox, you can still manually pause this feature for specific contacts on the message page. After pausing, that contact will not trigger the Auto Follow-ups feature.

<figure><img src="https://605198658-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FP7nf2G1iCRba8EP7DawZ%2Fuploads%2FxtAPRyyFDWwr5kFnW86F%2Fimage.png?alt=media&#x26;token=a78b12a2-8daf-4945-8c57-f1a13abdca24" alt="" width="375"><figcaption></figcaption></figure>