# Conversation List

### View Conversations by Status 

Click "All" on the top left to view conversations by status: All, Unassigned, Assigned, or Resolved.<br>

<figure><img src="https://605198658-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FP7nf2G1iCRba8EP7DawZ%2Fuploads%2FSw8MDJ7JeIxfqNnq6Zc2%2Fimage.png?alt=media&#x26;token=1487a371-c94d-4147-a5a0-818eadb39b1a" alt="" width="188"><figcaption><p>View Conversations by Status</p></figcaption></figure>

### View Conversations by Channel&#x20;

Click "All Platforms" to view conversations across different channels.

<figure><img src="https://605198658-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FP7nf2G1iCRba8EP7DawZ%2Fuploads%2FWp4HYEi5GvUiZW9Ioela%2Fimage.png?alt=media&#x26;token=31e9bde2-89ce-40a6-a4b3-cc8d9f3cc0b1" alt="" width="188"><figcaption><p>View Conversations by Channel</p></figcaption></figure>

<figure><img src="https://605198658-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FP7nf2G1iCRba8EP7DawZ%2Fuploads%2FT8b3RyOXPtBpHTr8YwSk%2Fimage.png?alt=media&#x26;token=6bcb3169-c6de-486f-8e6d-177bcc5323d6" alt="" width="188"><figcaption></figcaption></figure>

### Filter Conversations&#x20;

Click the filter icon to view unread conversations, conversations with specific labels, or conversations assigned to specific agents/teams.

<figure><img src="https://605198658-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FP7nf2G1iCRba8EP7DawZ%2Fuploads%2FDB4YvrUcnfu3tYDr2rAy%2Fimage.png?alt=media&#x26;token=5de326b9-5637-4181-bf8e-06e3814adf5e" alt="" width="188"><figcaption><p>Filter Conversations</p></figcaption></figure>

<figure><img src="https://605198658-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FP7nf2G1iCRba8EP7DawZ%2Fuploads%2FzIBVG2NLdYoyWyh2JkLs%2Fimage.png?alt=media&#x26;token=f00cebe6-aac2-4f63-8d6f-a9d47b50f582" alt="" width="188"><figcaption></figcaption></figure>

### Add a New WhatsApp Contact&#x20;

Click the "+" icon and enter a Name and Phone number to add a new contact and start a conversation.

<figure><img src="https://605198658-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FP7nf2G1iCRba8EP7DawZ%2Fuploads%2F1fAlHV3timTWEsHzJswd%2Fimage.png?alt=media&#x26;token=0f96e473-e627-40e2-9e5e-fa0f0e4a0239" alt="" width="188"><figcaption><p>Add a New Contact</p></figcaption></figure>

<figure><img src="https://605198658-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FP7nf2G1iCRba8EP7DawZ%2Fuploads%2FcfHBg1aRpzmC7TJuVEjR%2Fimage.png?alt=media&#x26;token=d3831066-11a3-4901-b3fe-f68e97a279e6" alt="" width="188"><figcaption></figcaption></figure>

### Perform Batch Actions&#x20;

Click "Select" to choose multiple conversations, then click "Action" to assign them to a specific agent/team or mark them as Unassigned, Resolved, or Open.

<figure><img src="https://605198658-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FP7nf2G1iCRba8EP7DawZ%2Fuploads%2FDWRnrcz3rIzzbRpfYyVM%2Fimage.png?alt=media&#x26;token=0063c63d-98c2-492b-8143-253c12c78711" alt="" width="188"><figcaption><p>Select</p></figcaption></figure>

<figure><img src="https://605198658-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FP7nf2G1iCRba8EP7DawZ%2Fuploads%2FbuCmHPxKGIFAW1hnaXzl%2Fimage.png?alt=media&#x26;token=cfd1768c-62b9-4f1e-9195-8c9b2c6fa319" alt="" width="188"><figcaption><p>Batch Select</p></figcaption></figure>

<figure><img src="https://605198658-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FP7nf2G1iCRba8EP7DawZ%2Fuploads%2FDk2MaxYy4IxWuudDVh3G%2Fimage.png?alt=media&#x26;token=56a61ec8-0c84-40d9-980f-1cbdbfc0fc01" alt="" width="188"><figcaption><p>Actions</p></figcaption></figure>