Click "All" on the top left to view conversations by status: All, Unassigned, Assigned, or Resolved.
View Conversations by Status
View Conversations by Channel
Click "All Platforms" to view conversations across different channels.
View Conversations by Channel
Filter Conversations
Click the filter icon to view unread conversations, conversations with specific labels, or conversations assigned to specific agents/teams.
Filter Conversations
Add a New WhatsApp Contact
Click the "+" icon and enter a Name and Phone number to add a new contact and start a conversation.
Add a New Contact
Perform Batch Actions
Click "Select" to choose multiple conversations, then click "Action" to assign them to a specific agent/team or mark them as Unassigned, Resolved, or Open.
