Conversation List

View Conversations by Status

Click "All" on the top left to view conversations by status: All, Unassigned, Assigned, or Resolved.

View Conversations by Channel

Click "All Platforms" to view conversations across different channels.

Filter Conversations

Click the filter icon to view unread conversations, conversations with specific labels, or conversations assigned to specific agents/teams.

Add a New WhatsApp Contact

Click the "+" icon and enter a Name and Phone number to add a new contact and start a conversation.

Perform Batch Actions

Click "Select" to choose multiple conversations, then click "Action" to assign them to a specific agent/team or mark them as Unassigned, Resolved, or Open.