Conversation List
Last updated
Last updated
Click "All" on the top left to view conversations by status: All, Unassigned, Assigned, or Resolved.
Click "All Platforms" to view conversations across different channels.
Click the filter icon to view unread conversations, conversations with specific labels, or conversations assigned to specific agents/teams.
Click the "+" icon and enter a Name and Phone number to add a new contact and start a conversation.
Click "Select" to choose multiple conversations, then click "Action" to assign them to a specific agent/team or mark them as Unassigned, Resolved, or Open.
