Submitting an eligible phone number for WhatsApp Business API

You need to submit a phone number that is eligible for WhatsApp Business API. This article will explain how to select a phone number, how to delete a WhatsApp (Personal or Business) App account, as well as how to delete phone number in WhatsApp Business account (WABA), in order to fulfill the requirement of WhatsApp Business API.

If you wish to switch from another WhatsApp Business Provider（BSP）to chatalog, please contact us directly for us to follow up your case.

Requirements for phone number

The phone number for your business must meet the following criteria:

• Owned by you

• Has a country and area code, such as landline and cell numbers

• Able to receive voice calls or SMS

• Not a short code

• Not previously used with the WhatsApp Business Platform

How to delete WhatsApp (Personal or Business) App Account

1. Open "WhatsApp" or "WhatsApp Business" App in Android or iPhone

2. Click Settings > Account > Delete my account

3. Enter your phone number and click the delete button

4. Select the reason for deletion

5. Click confirm to delete

Please note that:

• Your phone number will temporarily unable to use WhatsApp solution for approximately 3 minutes

• Your conversation history will be all deleted

• You will leave all the WhatsApp Groups automatically

• For details, please refer to WhatsApp Guideline

If you are going to take the above actions, you are suggested to export your WhatsApp conversations as backup beforehand. Please see:

Export WhatsApp ConversationsChatalog Help Centre

Delete phone number in WhatsApp Business Account (WABA)

Requirements

• Only a business admin for the WhatsApp Business Account can delete a phone number.

• A number can not be deleted if the business has sent paid messages within the last 30 days using that number.

  • If the business has sent paid messages in the past 30 days, you will be redirected to the Insights page showing the date of the last paid message. You will be able to delete the phone number 30 days after this date.

To delete a phone number, complete the following steps:

1. In the Business Manager, go to your Business Settings page.

2. Go to Settings > Business Settings > WhatsApp Accounts > WhatsApp Manager > Phone Numbers.

3. From the WhatsApp Manager, find the phone number that you wish to delete. Click on the trash icon under Delete in the upper right.

4. You may be asked to provide the password for your Facebook account connected to the WABA if the phone number had the status “Connected” previously.

Once a number has been deleted from the WhatsApp Business Platform, it can be used again in the WhatsApp app, or may be registered again in the WhatsApp Business Platform. Note that different rules apply to deleted phones that had been banned by the WhatsApp Business Platform.