Chatalog Help Centre
HomePricingBlogLogin
English
English
  • Welcome to chatalog
  • 💬Instant Enquiry
  • ℹ️Release Notes
    • 2025 Releases
    • 2024 Releases
    • 2023 Releases
  • ❓FAQs
  • 🔊Announcements
    • Temporarily Disable the Delete Message Template Function
  • 🔹Platform Setup
    • 🚩Things to note when setting up the platform
    • WhatsApp
      • WhatsApp Conversation Fees
      • Turn off WhatsApp Number Two-step verification
      • Submitting an eligible phone number for WhatsApp Business API
      • WhatsApp Business API Display Name Guideline
      • Applying for Official Business Account (Green Tick)
      • WhatsApp Business API Limitations
      • WhatsApp Broadcast Limit and Setup Business Profile
      • Regarding WhatsApp Business API being blocked
      • Export WhatsApp Conversations
      • WhatsApp Catalogue
        • Connect the catalogue to your number
      • WhatsApp Flow
    • Instagram
    • Facebook
    • WeChat
      • Customer Service Messages
    • LINE
  • 🔷Contact setup
    • Contact
      • Import, Export and Add Contact
      • Notes
      • Block/Unblock Contacts
      • Delete Contact
      • Contact List (WhatsApp)
      • Label Management
      • Contact activity
  • 🔷BROADCAST SETUP
    • Broadcast
    • Broadcast (WhatsApp)
      • Create or import a contact list for broadcast
      • Create a WhatsApp message template
      • Create a Carousel Template
      • How to Send WhatsApp Broadcast
      • Selective Display of Templates
    • Broadcast (Non-WhatsApp)
    • Broadcast - Recurring Notification (Facebook)
  • 🔹CRM Quickstarts
    • Messages
      • The status of the conversation and the chat box interface
      • Icon in the message
      • Inbox Permissions
      • Export Conversation
      • Auto message for assigning conversation
      • Import new contacts and open - individual import
      • Import new contacts and open - multiple imports
    • Basic Flow
      • First Direct Message, Ice Breaker, Story Mention
      • Setting up non-business hours
      • Flow management tools
      • Selective Display of Flows
    • Customized Flow
      • Flow Blocks
        • Flow template reference
          • Event reservation Flow
          • Subscription cancellation Flow
      • Flow Trigger
      • Assign Conversation
      • Custom Field and User Input Setup in Flow
      • Setting up Call API Block in Flow
      • Smart Delay
  • 🔷AI Tools
    • AI Tools
      • Manage projects for AI Reply from Document
      • AI Tools - AI Writer & Doc Reply
      • AI Writer & Consultant
      • AI Reply from Document Flow Block
      • AI Dialog Flow Block
        • How to write good prompts for your AI Dialog?
      • AI Funnel Flow Block
  • 🔷POST AUTO REPLY
    • Post Auto Reply
      • Post Auto Reply Setup
      • Post Auto Reply Setup - Multiple
      • Manage The Bot
      • Create an IG Live Bot
  • 🔹Settings
    • Upgrade Plan
    • Account Details
    • Two-factor authentication (2FA)
      • Enable 2FA in Settings (Owner Only)
      • Disable 2FA in Settings (Owner Only)
      • 2FA login on the mobile app
      • 2FA login on the web
    • User Management
      • Add Team Member
      • User Status
    • Team Management
      • Advanced Permission Settings (Beta)
    • Web Chat
      • Setting up Web Chat on wordpress
      • Setting up Web Chat on Shopify
      • Add WhatsApp button to your website that links to your WhatsApp Business account
    • Auto Follow-ups
    • Names Display
  • Supported Languages
Powered by GitBook
On this page
  • Who can set the 2FA for the organization?
  • Didn’t receive the 2FA code
  1. Settings

Two-factor authentication (2FA)

The account owner can enable the 2FA feature and require all team members to use it when logging into their chatalog accounts. This will help ensure the security of our accounts and data.

PreviousAccount DetailsNextEnable 2FA in Settings (Owner Only)

Last updated 11 months ago

Enabling 2FA is a wise step to enhance account security. By requiring team members to use 2FA, you add an additional layer of protection beyond the password!

Here’s how 2FA works:

First factor: the user enters the normal password. Second factor: upon successfully entering the password, the user must provide a second piece of information. They need to receive a code within the account application email, and use it to login.

By combining these two factors, 2FA drastically reduces the risk of unauthorized access. Even if someone successfully obtains the password, they cannot log in without.

Who can set the 2FA for the organization?

ONLY the owner account can enable or disable the 2FA for the organization. The admin and agent accounts do not have access to view and configure the 2FA settings.

Didn’t receive the 2FA code

  • Click the "Resend" button. The 2FA code will be sent to the email address you registered with on chatalog.

  • The 2FA code will expire after 3 minutes. If your code expires, you need to click the "Resend" button to request a new one.

  • Check your spam or junk folder for the email. It's possible that it was filtered as spam.

  • If you can't find the 2FA code email in your spam or junk folder, you may need to add us to your organization's whitelist.

🔹