2025 Releases

20250407 - Release updates

We're excited to announce the following recent updates to our platform:

Analytics Page Enhancement

We’ve enhanced the analytics page with new metrics, including the Number of Resolved Conversations and the Assigned Conversations in Active Sessions, to provide deeper insights into conversations and agent performance. You can now select a specific inbox for tailored analytics.

AI Tools – AI Writer & Doc Reply Enhancement

The AI Writer now features a larger, more comfortable editing area and an improved, user-friendly option to generate content based on message history for better context-aware responses. Meanwhile, Doc Reply has been upgraded with a Regenerate button to effortlessly refresh AI-generated answers and a new Translate function to support multilingual communication.

AI Reply From Document Enhancement

We’ve enhanced the AI Reply from Document feature by introducing an additional optional step, allowing users to edit the prompt for a project. This gives you greater control and flexibility to fine-tune AI-generated responses to better suit your specific needs.

Private Note Flow Block

A new flow block for private notes has been introduced, making internal communication smoother and more organized.

More SSO Login Support

Log in faster and more securely with Single Sign-On (SSO) support, now available for Google and Facebook.

Enhanced Set Label/Custom Field/Variable Flow Block

This update brings new dynamic options: Set Increment or Decrement Custom Field, and Set Variable, offering greater flexibility in flow settings.

20250307 - Release updates

We're excited to announce the following recent updates to our platform:

New Analytics Page

We’ve enhanced the analytics page with improved data accuracy and expanded metrics to provide deeper insights into conversations and agent performance.

AI Tools – Doc Reply & New Analytics Metrics (Beta)

Users can now select a published document to let AI generate suggested answers for client conversations. Additionally, we’ve introduced a new usage and accuracy metric to measure the effectiveness of this feature. This feature is available for Business plan and higher tiers only.

AI Funnel Flow Block (Beta)

A new AI Funnel block in the Flow Builder allows users to set prompts and let AI classify queries. AI can now generate responses or trigger different flows based on the situation. This feature is available for Business plan and higher tiers only.

Microsoft SSO Login (Beta)

Microsoft users can now log in to Chatalog using Single Sign-On (SSO) via the account owner's invitation email. This beta feature simplifies authentication and provides an additional login option.

Message Block Enhancements

When creating more than three buttons in a message block, users can now customize the button list name and add descriptions for each button, making the interface more structured and informative. This feature is available for WhatsApp users only.

Auto Follow-Ups Enhancement

The "Automation" feature has been renamed and redesigned for better clarity. We’ve also introduced UI/UX improvements to make follow-up management more intuitive.

Display Agent or Bot Name in Outgoing Messages

The display name on reply configuration feature allows you to automatically display your name before each message you send. Once set up, every message will appear with your chosen name at the beginning, making it easier for others to identify who is speaking in conversations.

Web Chat Testing Link

A new testing page allows users to preview and fine-tune their web chat setup before going live.

Message Page UI/UX Enhancements

We’ve refined the design of frequently used buttons in live chat and enhanced the UI/UX for AI Tools, creating a more seamless and user-friendly experience.

20250109 - Release updates

We're excited to announce the following recent updates to our platform:

New WhatsApp Flow Page

A new WhatsApp Flow page allows users to view all WhatsApp flows in one place and manage them efficiently. Users can also create broadcast templates on chatalog to engage with customers directly via WhatsApp flows.

Zapier Integration (Beta)

Invited users can now integrate Zapier with chatalog through our new integration page. This beta feature simplifies connecting with external services to enhance workflows. Also, more integrations will be coming soon. Business or Enterprise plan users can contact us for access to the beta version.

Enhanced Label Management Experience

Label management has been redesigned to facilitate label creation and editing, improve the user experience, and manage workflows.

Flow Priority Enhancement

Managing flow priorities is now more convenient, allowing users to adjust flow orders to optimize response handling easily.

Sign Up Verification

New users are now required to verify their accounts during the signup process, enhancing security and ensuring the authenticity of new registrations.

Facebook/Instagram Ads Post ID

Users can now find Facebook and Instagram ads by post ID and manage the post auto-reply, simplifying tracking and managing processes within chatalog.

Improved Mobile App Performance

The mobile app is now more stable with improved performance, offering a smoother, crash-free experience for users on mobile devices.