Inbox Permissions

The account owners can associate specific inboxes with teams, ensuring that members of each team can only access the inboxes related to them. This feature is particularly useful for organizations with different stores or teams managing different inboxes, as it allows for better organization and control over inbox access.

Step 1: Go to Settings page > Team, and click the edit button of the team you'd like to edit inbox permission.

Step 2: Turn on the Inbox Access toggle. And select the inboxes for this team. Click Save after you finish.

If you don't edit the inbox access for a specific team, the default setting will be all teams and team members can access all inboxes.