AI Tools - AI Writer & Doc Reply
Last updated
Last updated
AI Tools - AI Writer & Doc Reply is only available for the Business Plan and above.
The AI Writer is a user-friendly AI tool designed to assist users in crafting responses to customer messages quickly and efficiently. By leveraging AI, this feature generates suggested replies based on user-provided prompts, streamlining communication while allowing full customization.
Click the "AI Tools" icon at the bottom of the message page and select the AI Writer tab. Type a prompt that describes the purpose of your message.
(e.g., "Send a thank-you note to a client" or "Write a friendly message to a new subscriber welcoming them to our monthly newsletter and offering a discount code for their first purchase.").
Click the "Generate Text" button. The AI Writer will process your prompt and provide a suggested reply within seconds.
Review the AI-generated text, make any desired changes, and use the edited version to send or reply to your customer directly.
The Doc Reply is an advanced AI tool designed to enhance your messaging experience by generating tailored responses based on documents you’ve uploaded. This feature allows you to leverage the content of your published documents to craft quick, accurate, and contextually relevant replies, saving time while maintaining full control over the final message.
Navigate to the "AI Reply from Document" page, upload and publish your document. This step makes the document available for use in the Doc Reply feature.
Go to the Message page when you're ready to use this feature. Click the "AI Tools" icon at the bottom, then select the "Doc Reply" tab from the available options.
Choose the published document you’d like to base your reply on from the list of projects. Once selected, click the "Generate Text" button to create a suggested response derived from your document’s content.
Review the generated text, make any necessary edits or adjustments to suit your needs, and send the message directly from the Message page.
Please note that the bot will provide answers based on the last five messages in the conversation as context, in addition to the selected document. To get better answers, consider refining your published document to include concise, up-to-date details that align with your typical messaging needs. This ensures the generated responses are as accurate and helpful as possible!
