Sound Notification

The Sound Notification feature allows you to customize when you receive audio alerts for new customer messages. This ensures you stay informed about relevant conversations while minimizing unnecessary distractions.

How to Configure Sound Notifications

Step 1: Access the Sound Notification Settings

Navigate to the settings menu and locate the "Notification" section.

Step 2: Choose When to Receive Notifications

Under the section "Notify me when receiving new customer messages from:", select one of the following options:

• All incoming conversations: Receive sound notifications for every new customer message.

• Conversations assigned to me: Receive sound notifications only for messages in conversations directly assigned to you.

• Conversations assigned to me or my team: Receive sound notifications for messages in conversations assigned to you or your team.

Step 3: Mute Notifications (Optional)

If you want to reduce noise, you can mute sound notifications in specific cases. Under "Mute the sound notification in the following cases:", check the box for:

• When the conversation is being handled by bot: No sound notifications will play for conversations managed by a bot.

Step 4: Save Your Settings

Click the Save button to apply your changes. Your sound notification preferences will take effect immediately.

No sound notifications playing? Ensure that the sound on your device or browser is enabled and the sound notification settings are correctly configured.