Chatalog Help Centre
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  • Welcome to chatalog
  • đŸ’ŦInstant Enquiry
  • â„šī¸Release Notes
    • 2025 Releases
    • 2024 Releases
    • 2023 Releases
  • ❓FAQs
  • 🔊Announcements
    • Temporarily Disable the Delete Message Template Function
  • 🔹Platform Setup
    • 🚩Things to note when setting up the platform
    • WhatsApp
      • WhatsApp Conversation Fees
      • Turn off WhatsApp Number Two-step verification
      • Submitting an eligible phone number for WhatsApp Business API
      • WhatsApp Business API Display Name Guideline
      • Applying for Official Business Account (Green Tick)
      • WhatsApp Business API Limitations
      • WhatsApp Broadcast Limit and Setup Business Profile
      • Regarding WhatsApp Business API being blocked
      • Export WhatsApp Conversations
      • WhatsApp Catalogue
        • Connect the catalogue to your number
      • WhatsApp Flow
    • Instagram
    • Facebook
    • WeChat
      • Customer Service Messages
    • LINE
  • 🔷Contact setup
    • Contact
      • Import, Export and Add Contact
      • Contact Info Page
      • Notes
      • Block/Unblock Contacts
      • Delete Contact
      • Contact List (WhatsApp)
      • Label Management
  • 🔷BROADCAST SETUP
    • Broadcast
    • Broadcast (WhatsApp)
      • Create or import a contact list for broadcast
      • Create a WhatsApp message template
      • Create a Carousel Template
      • How to Send WhatsApp Broadcast
      • Selective Display of Templates
    • Broadcast (Non-WhatsApp)
    • Broadcast - Recurring Notification (Facebook)
  • 🔹CRM Quickstarts
    • Messages
      • The status of the conversation and the chat box interface
      • Icon in the message
      • Inbox Permissions
      • Export Conversation
      • Auto message for assigning conversation
      • Import new contacts and open - individual import
      • Import new contacts and open - multiple imports
    • Basic Flow
      • First Direct Message, Ice Breaker, Story Mention
      • Setting up non-business hours
      • Flow management tools
      • Selective Display of Flows
    • Customized Flow
      • Flow Blocks
        • Flow template reference
          • Event reservation Flow
          • Subscription cancellation Flow
      • Flow Trigger
      • Assign Conversation
      • Custom Field and User Input Setup in Flow
      • Setting up Call API Block in Flow
      • Smart Delay
  • 🔷AI Tools
    • AI Tools
      • Manage projects for AI Reply from Document
      • AI Tools - AI Writer & Doc Reply
      • AI Writer & Consultant
      • AI Reply from Document Flow Block
      • AI Dialog Flow Block
        • How to write good prompts for your AI Dialog?
      • AI Funnel Flow Block
  • 🔷POST AUTO REPLY
    • Post Auto Reply
      • Post Auto Reply Setup
      • Post Auto Reply Setup - Multiple
      • Manage The Bot
      • Create an IG Live Bot
  • 🔹Settings
    • Upgrade Plan
    • Account Details
    • Two-factor authentication (2FA)
      • Enable 2FA in Settings (Owner Only)
      • Disable 2FA in Settings (Owner Only)
      • 2FA login on the mobile app
      • 2FA login on the web
    • User Management
      • Add Team Member
      • User Status
    • Team Management
      • Advanced Permission Settings (Beta)
    • Web Chat
      • Setting up Web Chat on wordpress
      • Setting up Web Chat on Shopify
      • Add WhatsApp button to your website that links to your WhatsApp Business account
    • Auto Follow-ups
    • Names Display
  • Supported Languages
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  1. Release Notes

2024 Releases

20241008 - Release Updates

We're excited to announce the following updates to our platform:

Smart Delay flow block (BETA)

Users can now customize delay durations for follow-up messages, allowing for more strategic timing in customer communications.

Enhanced Contact Information Page

The new Activities section displays conversation status changes and other important contact interactions, providing better insights into customer engagement and team management.

Advertisement ID Display

Conversations initiated from ads now show the corresponding ad ID, helping track marketing effectiveness and customer journey.

Refreshed Navigation Bar

Our UI has been updated to better align with the Chatalog brand, improving overall user experience and visual consistency.

GPT Model Selection for AI Reply from Document

Users can now choose specific GPT model types when using the AI reply from document feature, offering more control over AI-generated responses.

Improved User Deletion Process

We've streamlined the process of reassigning conversations and flows when deleting users, making account management more efficient.

20240603 - Release Updates

We're excited to announce the release of several new features over the past months:

Flow list page enhancement (BETA)

You can now select multiple flows to import, export, or delete in bulk, optimizing your workflow.

Contact page enhancement (BETA)

You can now select multiple contacts to export, add to your list, or delete. Plus, you can customize the contact column to display the information you need.

Image caption in Live Chat

You can now send images with captions in live chat, broadening your communication options.

Two-factor authentication (2FA)

Account owners can now enable 2FA for increased security. This will require all team members to use 2FA when logging into their accounts, enhancing the safety of your accounts and data.

Draggable Flow Buttons

Reorganizing your flow buttons is now easier. You can simply drag and move them around as needed.

20240319 - Release Updates

We're excited to announce the release of a series of new features over the past months:

Notes

You can now add, edit, and delete notes for specific clients on the message page.

Selective Display of Flows and Template Messages

Customize which flows or template messages are displayed on the message page, making them easier to find and send out.

Search by Name

Easily find the flow, template message, or saved reply you need by searching by name.

Auto Assign Conversation Message

Automatic messages can be sent out when assigning a conversation to other team members. These messages are editable and available in English, Traditional Chinese, and Simplified Chinese.

Automation

Set a time limit for conversations in each inbox, after which a pre-set flow will be sent to the open or assigned conversation. This feature also enables the automatic closure of open and assigned conversations.

Translation

Messages you receive or are about to send can be translated between English, Traditional Chinese, and Simplified Chinese, improving communication across languages.

Duplicate Flow Block

Duplicate entire flow blocks within a flow page for faster flow creation.

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Last updated 7 months ago

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