2024 Releases

20240603 - Release Updates

We're excited to announce the release of several new features over the past months:

Flow list page enhancement (BETA)

You can now select multiple flows to import, export, or delete in bulk, optimizing your workflow.

Contact page enhancement (BETA)

You can now select multiple contacts to export, add to your list, or delete. Plus, you can customize the contact column to display the information you need.

Image caption in Live Chat

You can now send images with captions in live chat, broadening your communication options.

Two-factor authentication (2FA)

Account owners can now enable 2FA for increased security. This will require all team members to use 2FA when logging into their accounts, enhancing the safety of your accounts and data.

Draggable Flow Buttons

Reorganizing your flow buttons is now easier. You can simply drag and move them around as needed.

20240319 - Release Updates

We're excited to announce the release of a series of new features over the past months:

Notes

You can now add, edit, and delete notes for specific clients on the message page.

Selective Display of Flows and Template Messages

Customize which flows or template messages are displayed on the message page, making them easier to find and send out.

Search by Name

Easily find the flow, template message, or saved reply you need by searching by name.

Auto Assign Conversation Message

Automatic messages can be sent out when assigning a conversation to other team members. These messages are editable and available in English, Traditional Chinese, and Simplified Chinese.

Automation

Set a time limit for conversations in each inbox, after which a pre-set flow will be sent to the open or assigned conversation. This feature also enables the automatic closure of open and assigned conversations.

Translation

Messages you receive or are about to send can be translated between English, Traditional Chinese, and Simplified Chinese, improving communication across languages.

Duplicate Flow Block

Duplicate entire flow blocks within a flow page for faster flow creation.