# Conversations and Responses

When you click into a conversation, you can view the complete history with that contact.

### Change Conversation Status 

Click the top right status menu to update the conversation status. You can assign the conversation to a specific agent/team, or change it to “open” or “unassign” status.

<figure><img src="https://605198658-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FP7nf2G1iCRba8EP7DawZ%2Fuploads%2FvMEt1FNQUfLZbgfod8qG%2Fimage.png?alt=media&#x26;token=3f13052b-899d-410b-8b53-72fe117be0a4" alt="" width="188"><figcaption></figcaption></figure>

<figure><img src="https://605198658-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FP7nf2G1iCRba8EP7DawZ%2Fuploads%2Fxtu1rLC9vqtxImu2KbRu%2Fimage.png?alt=media&#x26;token=3c41b4b1-28e1-4529-8c28-e5bf3a5708d4" alt="" width="188"><figcaption></figcaption></figure>

### Message Responses&#x20;

<figure><img src="https://605198658-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FP7nf2G1iCRba8EP7DawZ%2Fuploads%2Fj4KJTSFn8MDWfJKNDZ0d%2FIMG_7259.PNG?alt=media&#x26;token=e3329454-9e61-4be6-a79c-324b8a80e94c" alt="" width="188"><figcaption></figcaption></figure>

Type your message directly in the editing area, or click "+" to send an Attachment or Quick Send. You can send Flow, Saved Replies in the Quick Send, and for the WhatsApp inbox, you can also send Message Templates and WhatsApp Flow.

<figure><img src="https://605198658-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FP7nf2G1iCRba8EP7DawZ%2Fuploads%2FrAkY81rxOAE7SvnOyUV1%2FIMG_7260.PNG?alt=media&#x26;token=012bf008-0ddc-46a4-ae70-b3e227ec92fd" alt="" width="188"><figcaption></figcaption></figure>

On the mobile app, you can also access AI Tools for AI Writer or AI Doc Reply features.

For guidance on using AI Tools, refer to the web version, which functions similarly:&#x20;

{% content-ref url="../ai-tools/ai-tools/ai-tools-ai-writer-and-doc-reply" %}
[ai-tools-ai-writer-and-doc-reply](https://docs.chatalog.ai/ai-tools/ai-tools/ai-tools-ai-writer-and-doc-reply)
{% endcontent-ref %}

### Send Private Note&#x20;

Switch to the Private Note tab to send internal notes that are only visible to your colleagues.

<figure><img src="https://605198658-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FP7nf2G1iCRba8EP7DawZ%2Fuploads%2FKSLu2LglQtkNLivdpPEb%2Fimage.png?alt=media&#x26;token=bcaa2cbc-2276-4bdd-97d7-56c7ce46dcdc" alt="" width="188"><figcaption></figcaption></figure>