Applying for Official Business Account (Green Tick)
Last updated
Last updated
There are two types of WhatsApp Business Accounts. By default, any account using the WhatsApp Business Platform or WhatsApp Business App is a business account. In contrast, Official Business Account has a green checkmark badge in its profile and chat thread headers.
Meta's criteria for WhatsApp Official Business Accounts (OBA) is based on a number of factors and is different from policies on other platforms. In addition to following WhatsApp's Commerce and Business Policies, businesses need to be:
Notable: Represents a well-known business, often searched brand or entity
Verified: Has gone through Business Verification, and
2FA: Has set up two-step verification.
Follow these instructions to request an official business account:
Access WhatsApp Manager from your Business Manager. Click on the phone number for which you want to request OBA within the Overview section
Turn on 2 step verification for this phone number to apply for OBA. Please note your Business Verification and Display Name approval needs to be complete before applying for OBA
If you have not set up two-factor verification for the phone number you want verified, follow the instructions in Two-Step Verification to enable it
If you have not completed Business Verification, see Verify Your Business for more information
Click on Submit Request Button and fill out the required information. You can submit up to 5 supporting links to show that the business is notable.
Once Meta has reviewed your request, you will receive a notification letting you know if your account has been granted OBA or not. If your request is rejected, you can submit a new request after 30 days.
Once you obtain a green badge on WhatsApp, you will not be able to change the display name without having to re-apply.
