> For the complete documentation index, see [llms.txt](https://docs.chatalog.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.chatalog.ai/crm-quickstarts/basic-flow.md).

# Basic Flow

Flow is a visual builder that connects all messages, actions and transitions together to create Direct Message auto reply.

Within each flow, you can view and edit the entire conversational interaction. Flow is like a map of different types of messages and some other blocks. There are two types of flow: **Basic Flow** and **Customized Flow**.

**Basic Flow** includes:

* First Direct Message
* Ice Breaker
* Story Mention
* Non-business Hours

{% hint style="warning" %}
Remember to turn off the automated responses set-up on Meta to prevent crashing the chatalog flow setups.
{% endhint %}

<details>

<summary>How to turn off inbox automations set-ups on Meta?</summary>

1. go to <https://business.facebook.com/latest/inbox/automated_responses>
2. turn off automations status (refer to the image blow)

![](https://605198658-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FP7nf2G1iCRba8EP7DawZ%2Fuploads%2F8D6dcXafh7S3h68DD9M4%2Ffb%20inbox%20auto.png?alt=media\&token=f1aba1df-eeb2-4a5c-8472-39c2a4545207)

</details>