Basic Flow

Flow is a visual builder that connects all messages, actions and transitions together to create Direct Message auto reply.

Within each flow, you can view and edit the entire conversational interaction. Flow is like a map of different types of messages and some other blocks. There are two types of flow: Basic Flow and Customized Flow.

Basic Flow includes:

• First Direct Message

• Ice Breaker

• Story Mention

• Non-business Hours

Remember to turn off the automated responses set-up on Meta to prevent crashing the chatalog flow setups.

How to turn off inbox automations set-ups on Meta?

1. go to https://business.facebook.com/latest/inbox/automated_responses

2. turn off automations status (refer to the image blow)