> For the complete documentation index, see [llms.txt](https://docs.chatalog.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.chatalog.ai/crm-quickstarts/basic-flow.md).

# Basic Flow

Within each flow, you can view and edit the entire conversational interaction. Flow is like a map of different types of messages and some other blocks. There are two types of flow: **Basic Flow** and **Customized Flow**.

**Basic Flow** includes:

* First Direct Message
* Ice Breaker
* Story Mention
* Non-business Hours

{% hint style="warning" %}
Remember to turn off the automated responses set-up on Meta to prevent crashing the chatalog flow setups.
{% endhint %}

<details>

<summary>How to turn off inbox automations set-ups on Meta?</summary>

1. go to <https://business.facebook.com/latest/inbox/automated_responses>
2. turn off automations status (refer to the image blow)

![](/files/18BTMLdU6svfcB1ZnKlq)

</details>