Smart Delay
Last updated
Last updated
The Smart Delay Flow Block allows you to set a custom delay between messages in a flow. This feature enables you to control when a follow-up message is sent to users, creating a more seamless and timely communication experience.
Add the Smart Delay Block: In your flow builder, drag the Smart Delay Flow Block to the position where you want a delay between messages.
Set the Delay Duration: Customize the delay by setting a specific amount of time (e.g., minutes, hours, or days) after which the following message will be sent. This ensures follow-ups reach users at the right time.
Required Toggle: At the bottom of the block, you’ll see a “Required” toggle:
Inactive: When the toggle is off, other triggered flows can interrupt the smart delay. If interrupted, the blocks following the smart delay will not be sent.
Active: When the toggle is on, the smart delay cannot be interrupted by other flows. Even if the user triggers another flow, the follow-up messages after the smart delay will still be delivered as planned.
Save and Test: Save your flow and test it to ensure the timing and interruption settings work as expected.
Each platform has different conversation window duration limitations. We can’t guarantee that the following message blocks after a smart delay will be successfully delivered due to these limitations.
