> For the complete documentation index, see [llms.txt](https://docs.chatalog.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.chatalog.ai/platform-setup/whatsapp-connection-guide/whatsapp-flow.md).

# WhatsApp Flow

## View the WhatsApp flow list

Go to Settings > Inbox > WhatsApp, and you can view the WhatsApp flow list on chatalog.&#x20;

<figure><img src="https://605198658-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FP7nf2G1iCRba8EP7DawZ%2Fuploads%2Fhaj1K3mPhQMNcawXgsv4%2Fimage.png?alt=media&amp;token=720d2b4a-ec37-42cd-a8d6-c507c7d7cc40" alt=""><figcaption></figcaption></figure>

Click the Edit button if you want to create or delete a flow; it will redirect you to the WhatsApp Manager to update flows.

<figure><img src="https://605198658-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FP7nf2G1iCRba8EP7DawZ%2Fuploads%2FBzcrwT1SOKpiZwh7dYXp%2Fimage.png?alt=media&amp;token=be43a244-6698-4ba0-a1a8-a8649f684860" alt=""><figcaption></figcaption></figure>

## Create a WhatsApp Flow&#x20;

Watch the video to learn how to create a new flow in WhatsApp Manager.

{% embed url="<https://www.youtube.com/watch?v=gx_QGaSLoOA>" %}

## Attach a message template to engage with your customers

Add a new template in Broadcast > Templates page.

<figure><img src="https://605198658-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FP7nf2G1iCRba8EP7DawZ%2Fuploads%2FgdUENIunVsX4kQcL4FT9%2Fimage.png?alt=media&amp;token=8237eff5-a1be-4d6a-bf9c-9e17569e8c81" alt=""><figcaption></figcaption></figure>

Set the template content and select a published WhatsApp flow as necessary.

<figure><img src="https://605198658-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FP7nf2G1iCRba8EP7DawZ%2Fuploads%2FhaO9b6857FvGGaLC0kZ9%2Fimage.png?alt=media&amp;token=2e951407-bc5c-4556-abb9-292fde0ec6da" alt=""><figcaption></figcaption></figure>

When customers provide inputs in a WhatsApp flow's input fields, their responses are automatically saved as custom fields. You can then access and use these custom fields in your flow settings as needed.

<figure><img src="https://605198658-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FP7nf2G1iCRba8EP7DawZ%2Fuploads%2FMDNCTlUFjYEwNNNNxxg0%2Fimage.png?alt=media&amp;token=fe5a983c-b6f2-46be-ad59-665f374869d3" alt=""><figcaption></figcaption></figure>

These custom fields are determined by the WhatsApp flow content, and you can modify them in the JSON of flows within the WhatsApp manager.
