Post Auto Reply Setup
This feature is to reply users automatically when their comment on post fulfils the matching strategy as you designed.
They can be created from either of the three tabs: All Posts , Post Bots or IG Live Bots.
Create a bot with a single post
Click All posts to select a single post to set up an automatic reply.
Click "+New Bot" to create Bot
Step 1, give a name to the bot for your record. You may name it as a campaign name plus the created date for traceability.
Step 2, Click " Add Bot Rule"
Step 3, select one of the Matching Strategy: Any content / Partial match / Contains all / Exact match. Partial match is the most common, hence, the default option. Refer to their description as below:
Any content: all comment will match with the rule.
Partial match: comments that contain ANY keyword will match with the rule.
Exact match: comments that is exactly the same as any keyword will match with the rule.
Contains all: comments that contain all keywords will match with the rule.
Step 4, set up a set of keywords that you wish to trigger the auto reply. If you selected Any content, please skip this field to the next step.
Step 5, set up Public reply. The message in this field is sent to reply on the comment that fulfils the matching strategy. Use AI Writer to help you to writhe the Public reply.
Step 6, set up Private reply. The message in this field is sent to reply users with dm when their comment fulfils the matching strategy.
Creating a Private Reply can be in different formats, Including : Singel Message, Singel Image,Carousel.
Private Reply in Single Message mode
Step 1, input message into the text field with maximum 1000 characters. You can also insert emojis in your message from the smile icon at the right of the text field.
Step 2 , to insert an image. Switch mode to Single Image, Sending an image as Private reply will clear the Single Message mode, clean the text message and Quick Reply.
Step 3, click on the add button to create a Quick Reply option. A Quick Reply option is a button underneath the text message. You can create up to 13 Quick Reply options in total.
Step 4, for each created Quick Reply option, you can name the button at the left, and select the existing flow users go to upon clicking the button. Refer to Flow Quickstart for detailed flow setup guide.
If you wish to set up the Private Reply as carousel instead of text with Quick Reply or image, i.e. scrollable cards, click "switch to carousel". Switch mode will clear the Single Message mode, clean the text message and Quick Reply.
Private Reply in Carousel mode
A Carousel is a set of scrollable cards. Each card must have at least a title and any of the following elements: image, subtitle, button. You can create up to 11 cards for the Carousel. After adding the number of cards you need.
Step 1, click on the image area to upload an image.
Step 2, set up a title and optionally a subtitle below. Then you can add up to 3 buttons with the plus sign button below the subtitle. Represents a button with its name and the flow that it connects with. Or represents a button with its name and the url that it connects with. By clicking the exchange icon at the right of the button name row, you can switch between Go to flow and Go to url.
If you need more cards, click the " Add carousel +" button. Optionally, click "switch to single message" mode if you don't want the Private Reply to be a Carousel.
Under private reply, you can see a "Show advanced setting" button. Click on it and you will see a label section. You can see all the existing labels here and you can select the labels for this bot rule. When a user's comment fulfils the matching strategy, one is tagged with the labels selected with the bot rule. With these labels, you can better understand and re-engage your customers in the future easily.
Follow step 1 to "Hide advanced setting" if you do not need this setting. At the left, you can see all the existing labels. If none of the existing labels can represent this bot rule, you can create a new label with Step 2. Then, select a color below and add label with Step 3. Every label's name must be unique. When you successfully created a label, you can see it showing at the left. Select the label you need as Step 4. Step 5, see the row of labels you have selected.
After creating Bot Rule
Step 1, you can decide when to launch the Bot. Choose "Any Time" if you wish to launch it immediately. Otherwise, choose "Custom Time" to specify the time you wish to launch.
Step 2, decide whether to switch users' conversation status to Bot or Open with . By default it is Bot. If you want to engage with users manually instead of bot handling their reply after they have received the reply, choose Open.
Step 3, click Create Bot to apply the bot.
Create or manage all bots
You can view all bots by selecting "Post Bots" tab. Click the plus icon if you want to create a new bot with Step 1. You can also view, edit, or delete the existing bots with Step 2.
If you create a bot from "Post Bots" tab, you can select post to attach the Bot With "SELECT POST", you can select one to many posts to apply the Bot.
If you want the Bot apply to all posts of your account, choose "APPLY TO ALL"
Create IG Live Bot
In "Bot" section, you can find "IG Live Bot" tab. Creating an IG Live Bot is largely the same as Post Bot as explained above, where you can set up keyword matching strategy and auto reply, as well as its active time. However, due to the API limitation, only private reply is allowed and it is time-based instead of post-based.
To avoid message spamming, each rule of Post Bot and IG Live Bot only triggers once to each user. For example, when a user repeat the message on IG Live, if criteria matched, the user will receive the auto reply once only.
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