Customized Flow

Flow is a visual builder that connects all messages, actions and transitions together to create Direct Message auto reply.

Within each flow, you can view and edit the entire conversational interaction. Flow is like a map of different types of messages and some other blocks. There are two types of flow: Basic Flow and Customized Flow.

Customized Flow includes:

• Basic Flow Blocks

  • Message Block

  • Private Note

  • Message with URL button

  • Condition Funnel

  • Carousel (only for Instagram)

  • User Input

  • Whatsapp Template Message (only for WhatsApp)

  • Quick Connect To Block

  • Quick Connect To Flow

  • Smart Delay

• Advanced Flow Blocks

  • External URL

  • Opt-in Request

  • Custom Payload

  • Assign Conversation

  • Set Label/Custom Field/Variable

  • Remove Label

  • Set User Input

  • Conversation Window Checker

  • Add Template

  • AI Funnel (only for Business Plan and above)

  • Call API

  • Ending Point

  • AI Reply from Document (only for Business Plan and above)

  • AI Dialog (only for Business Plan and above)

Remember to turn off the automated responses set-up on Meta to prevent crashing the chatalog flow setups.

How to turn off inbox automations set-ups on Meta?

1. go to https://business.facebook.com/latest/inbox/automated_responses
2. turn off automations status (refer to the image blow)