> For the complete documentation index, see [llms.txt](https://docs.chatalog.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.chatalog.ai/crm-quickstarts/customized-flow.md).

# Customized Flow

Within each flow, you can view and edit the entire conversational interaction. Flow is like a map of different types of messages and some other blocks. There are two types of flow: **Basic Flow** and **Customized Flow**.

**Customized Flow** includes:

* Basic Flow Blocks
  * Message Block
  * Private Note
  * Message with URL button
  * Condition Funnel
  * Carousel (only for Instagram)
  * User Input
  * Whatsapp Template Message (only for WhatsApp)
  * Quick Connect To Block
  * Quick Connect To Flow
  * Smart Delay
* Advanced Flow Blocks
  * External URL
  * Opt-in Request
  * Custom Payload
  * Assign Conversation
  * Set Label/Custom Field/Variable
  * Remove Label
  * Set User Input
  * Conversation Window Checker
  * Add Template
  * AI Funnel (only for Business Plan and above)
  * Call API
  * Ending Point
  * AI Reply from Document  (only for Business Plan and above)
  * AI Dialog  (only for Business Plan and above)

{% hint style="warning" %}
Remember to turn off the automated responses set-up on Meta to prevent crashing the chatalog flow setups.
{% endhint %}

<details>

<summary>How to turn off inbox automations set-ups on Meta?</summary>

1. go to <https://business.facebook.com/latest/inbox/automated_responses>
2. turn off automations status (refer to the image blow)

![](/files/18BTMLdU6svfcB1ZnKlq)

</details>