Web Chat

Setting up a web chat plugin for your website is easy. Just embed the code into the corresponding position to allow your customers to chat with you on their preferred channels, including WhatsApp, Instagram, Facebook, WeChat, or directly on the chat plugin.

Settings

Before setting up, you need to select an inbox first.

You can customize the chat widget's header, brand name, welcome message, display color, position (bottom-left or bottom-right), icon, and your social media channel URLs. AI features include suggested replies that offer follow-up questions to customers at appropriate times.

Allow Domain

In Settings, you need to fill in Allowed Domains. If your website is https://chatalog.ai, you may fill it in as an allowed domain. Allowed Domains could be more than 1. Setting it up is for preventing other unauthorized websites from embedding your code.

Installation

Click generate widget code upon finish. Click Copy to get the code. If you can directly edit the HTML of your website, embed it into every enclosing </body> or </head> for all your pages.

Next, you can test your configuration using the "Test Now" button. This allows you to preview the web chat widget with the current settings before deploying it to your website. Lastly, click Save to apply changes.

Greeting Flow

You can set up a greeting flow to welcome your customers as well. If you want to configure this, go to the Chat Flow page, edit and enable the Greeting Flow. This feature allows you to create more sophisticated conversation flows tailored to your specific needs.

Attachment Support (Paid Add-on)

The web chat now supports sending attachments, including audio, images, and files (PDF, DOCX, XLSX, PPTX) as a paid add-on feature. This enables customers to share visual context and documents directly in conversations for more comprehensive support.