> For the complete documentation index, see [llms.txt](https://docs.chatalog.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.chatalog.ai/crm-quickstarts/basic-flow/setting-up-non-business-hours.md).

# Setting up non-business hours

Non-business hour settings allow you to customize your operating hours for clients. During non-business hours, a customized flow will be triggered to reply to your clients.

To set non-business hours in chatalog, please follow these steps:

Step 1: Click the **Edit** button to enter **Non-business Hours** in the **Chat Flow** feature.

<figure><img src="/files/KIu5O8FvArktUnWx7RX7" alt=""><figcaption></figcaption></figure>

Step 2: Set your weekly business hours by selecting **Open** and setting a specific time for every workday.

Please note that currently, we only display the time in local Hong Kong time.

<figure><img src="/files/ZvOS38nPxef48K6x6ahY" alt=""><figcaption></figcaption></figure>

Step 3: Set your **Exceptions**. The priority of Exceptions will be higher than the basic business hours setting. This means that the exceptions will always be triggered first.&#x20;

For example, if you set "Friday - open - 09:00 am to 6:00 pm" and also set "2023-07-07 (Friday) as closed", the exception "2023-07-07 (Friday) as closed" will take priority and trigger your customized flow.

<figure><img src="/files/HumdzgEZfvcMwOGB82Ff" alt=""><figcaption></figcaption></figure>

You can also set **Public holidays** in the Exceptions setting. Currently, we support applying Hong Kong public holidays.

<figure><img src="/files/SEX9I3LESVwlXFciFAsA" alt=""><figcaption></figcaption></figure>

Step 4: Select the customized flow you have set up in advance for replying to the clients during your non-business hours. And click **Save**.

<figure><img src="/files/YfoqAHX3JoDbkfnNCglI" alt=""><figcaption></figcaption></figure>

Step 5: Go back to the Chat Flow page and **activate** your non-business hours setting.

<figure><img src="/files/ga1YJJiRRXzpmT6aJ9ko" alt=""><figcaption></figcaption></figure>