# Setting up non-business hours

Non-business hour settings allow you to customize your operating hours for clients. During non-business hours, a customized flow will be triggered to reply to your clients.

To set non-business hours in chatalog, please follow these steps:

Step 1: Click the **Edit** button to enter **Non-business Hours** in the **Chat Flow** feature.

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Step 2: Set your weekly business hours by selecting **Open** and setting a specific time for every workday.

Please note that currently, we only display the time in local Hong Kong time.

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Step 3: Set your **Exceptions**. The priority of Exceptions will be higher than the basic business hours setting. This means that the exceptions will always be triggered first.&#x20;

For example, if you set "Friday - open - 09:00 am to 6:00 pm" and also set "2023-07-07 (Friday) as closed", the exception "2023-07-07 (Friday) as closed" will take priority and trigger your customized flow.

<figure><img src="https://605198658-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FP7nf2G1iCRba8EP7DawZ%2Fuploads%2FBR6bs5hw2oBpCpY71Kmi%2Fimage.png?alt=media&#x26;token=f8c47a56-5307-4a91-986f-b40e443f0cac" alt=""><figcaption></figcaption></figure>

You can also set **Public holidays** in the Exceptions setting. Currently, we support applying Hong Kong public holidays.

<figure><img src="https://605198658-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FP7nf2G1iCRba8EP7DawZ%2Fuploads%2FyIVmu0rrxDtPmFvSOtsd%2Fimage.png?alt=media&#x26;token=23ced4e2-d73c-4ef9-aae5-854aa1494667" alt=""><figcaption></figcaption></figure>

Step 4: Select the customized flow you have set up in advance for replying to the clients during your non-business hours. And click **Save**.

<figure><img src="https://605198658-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FP7nf2G1iCRba8EP7DawZ%2Fuploads%2FEN7BNcibNIAburMMssPB%2Fimage.png?alt=media&#x26;token=3b35822d-4205-4fba-92d4-9ea7209d5a9c" alt=""><figcaption></figcaption></figure>

Step 5: Go back to the Chat Flow page and **activate** your non-business hours setting.

<figure><img src="https://605198658-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FP7nf2G1iCRba8EP7DawZ%2Fuploads%2Fe96rpyokjBmZHxr7QSIi%2Fimage.png?alt=media&#x26;token=6c8496d0-3a4a-490e-9cb0-48c28dec09de" alt=""><figcaption></figcaption></figure>