Setting up non-business hours

Non-business hour settings allow you to customize your operating hours for clients. During non-business hours, a customized flow will be triggered to reply to your clients.

To set non-business hours in chatalog, please follow these steps:

Step 1: Click the Edit button to enter Non-business Hours in the Chat Flow feature.

Step 2: Set your weekly business hours by selecting Open and setting a specific time for every workday.

Please note that currently, we only display the time in local Hong Kong time.

Step 3: Set your Exceptions. The priority of Exceptions will be higher than the basic business hours setting. This means that the exceptions will always be triggered first.

For example, if you set "Friday - open - 09:00 am to 6:00 pm" and also set "2023-07-07 (Friday) as closed", the exception "2023-07-07 (Friday) as closed" will take priority and trigger your customized flow.

You can also set Public holidays in the Exceptions setting. Currently, we support applying Hong Kong public holidays.

Step 4: Select the customized flow you have set up in advance for replying to the clients during your non-business hours. And click Save.

Step 5: Go back to the Chat Flow page and activate your non-business hours setting.