❓FAQs

How to manage the business integrations you've connected to your Facebook account or remove them?

Reference link of Facebook Help Center HERE.

To manage the business integrations you've connected to your Facebook account:

1. Click your profile picture in the top right of Facebook.

2. Select Settings & privacy, then click Settings.

3. Click Business Integrations on the left side.

4. Select Active or Removed at the top, or search for a specific business integration using the search bar to the right. From here you can:

   • Adjust your settings:

     1. Click View and Edit next to the business integration to control the information it has access to.

     2. Adjust your settings by checking or unchecking the boxes next to your information or using the dropdown menus, and then click Save.

   • Renew permissions: If the business integration has expired user permissions that you want to re-enable, click on Renew.

   • Remove an integration: Select the business integration, click Remove, then Remove.

If a business integration is:

• Active: You've logged into this integration with Facebook. It can manage one or more of your ads, Pages, groups, events, or messages. It can also currently request the information you choose to share with it at any time, if its user permissions haven’t expired.

• Removed: You've removed this business integration from your account. It can no longer manage your ads, Pages, groups, events, or messages. It'll also no longer be able to access new private information about you, but it may have information you've previously shared. View removed business integrations to review their privacy policy.

Expired Permissions:

If you haven’t used a business integration for 90 days, its access to your personal, non-public information (like your email address) automatically expires. However, this expired access does not affect a business integration’s connection to your Facebook business assets and information. Integrations with expired permissions are found in the Active list and the permissions will be identified as expired.Integrations that have expired permissions or are removed can continue to access:

• Your name.

• Your profile picture and cover photo.

• Your App User ID. This ID is created when you connect your Facebook account to the integration. It’s used to identify you with the app creator and doesn’t have your Facebook account details.

• Information that you shared while the integration was active. You can contact the business integration developer for more information or to request that they delete your information.

Why there are no inbox messages, or no posts in my Auto Post Reply page?

It's probably due to permission issue. Please try the following steps:

1) Go to home page, click the little triangle(dropdown) of the inbox and click 'Edit'.

3) Click the 'CONTINUE WITH FACEBOOK' button in the pop up page. We’ll ask you to login via Facebook where you can add an associated Facebook Page to your Inbox. If this is an instagram inbox, please make sure to select the Facebook Page your Instagram account is associated with. And please allow all permissions.

If you still cannot see your posts after you updated your facebook access token, re-login and refresh page, please WhatsApp us for direct support [phone].

How to regenerate my facebook access token in chatalog

1) Login to your chatalog account https://app.chatalog.ai/signin

2) Go to home page, click 'Update permissions'.

3) Click the 'CONTINUE WITH FACEBOOK' button in the pop up page. We’ll ask you to login via Facebook where you can add an associated Facebook Page to your Inbox. If this is an instagram inbox, please make sure to select the Facebook Page your Instagram account is associated with. And please allow all permissions.

What message types does chatalog livechat feature support?

Regarding chatalog omni-channel livechat feature, we

Support receiving the following WhatsApp Messages Types:

• text, template, audio, document, location, image, sticker

DO NOT Suport receiving the following WhatsApp Messages Types:

• Interactive messages: List messages, Reply button messages, and Single and Multi Product Messages.

The picture of the Broadcast can't fully be displayed, what is the ratio of the picture?

1.91 : 1

What to do if my Web Chat is showing 'Not Allowed' on my website

Our web-widget require Referrer in the request header to detect iframe usage, and this is a common practice for embed service to ensure service safety. However, client's website, which is azure static app, default Referrer-Policy is same-origin which means Referrer will not send to our widget. Referrer-Policy Reference

Suggestion: Client should update their header config to allow Referrer send to our web-widget. Client can refer to the following website to update their website config. Similar Issue and Fix , Azure Static web app config

What is Messenger API for Instagram?

Instagram offers personal connection at every phase of the customer journey. The Messenger API for Instagram enables brands to connect with customers on their preferred messaging channel. Integrating with existing tools and data, the Messenger API for Instagram makes managing high volumes of customer messages easier - helping to turn conversations into business outcomes.

Can I use a private Instagram account?

Unfortunately this service is only for Instagram Business accounts. The good news is that there is no requirement on the number of followers! As long as you have an Instagram Business account linked to your Facebook account, you are eligible to use chatalog.

Do I need to know programming to create a chatbot?

Our platform is 100% no code! We offer tutorial and templates for you to drag and drop in creating a basic chatbot in under 3 minutes.

Can I try out chatalog for free?

Yes! We offer free plan to explore our features for all users with 14-day period .No credit card info is required to set up an account.

When is the credit card starting to charge?

Only when you upgraded to business/enterprise plan. Our service charges in a monthly basis according to the Pricing page.

How to fix a browser timezone issue?

If your conversation window is not closed or expired incorrectly due to a 24-hour limit, or if the conversation time displayed in your conversation window is inconsistent with your computer system time, it may be due to a browser timezone issue.

Step 1: Check if you have a browser timezone issue.

In your browser, right-click and select Inspect from the menu.

Copy and paste the following script into the Console to check your browser timezone.

Intl.DateTimeFormat().resolvedOptions().timeZone

Check if your browser timezone is consistent with your computer system.

Step 2: Fix the browser timezone issue.

Click on the three-dotted menu -> Click on More tools -> Sensors.

Select the location according to your current situation, making the browser timezone consistent with your computer system.

How to find my organization ID ?

It is on the home page.