# Import new contacts and open - multiple imports

First, go to ‘Contacts,’ select the destination (platform) in the top left corner after adding, and click ‘Import+’

<figure><img src="/files/AmkRUeOU0U7MHs1dkUED" alt=""><figcaption></figcaption></figure>

You can download the template and enter the new customer’s information according to the format provided.

<figure><img src="/files/DehQ6nslKeEBMpdY1vMY" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
If you’re unable to import the file into Chatalog, try using Google Sheets to assist you.
{% endhint %}

The image below is for reference only (the section after ‘Lastname’ is where you can set the Label/Custom Data for the contact; each template is different).

![](https://lh7-us.googleusercontent.com/nbZml7QLtBdfOan-xkOj0XuuBSD9T8GGCB-vLoxo4Xpe8sEWGOOSIFzJec5SoHXlORzImeY3XdI-ZU0E6uB4C0a_SCcWJlplSdSxFuRm0E-xyML8zg8hk-L7KTGfZDTQnlDqpVIk0zLpUvXI-9nbol8)![](https://lh7-us.googleusercontent.com/_d1obMoJQ7xDHFQEeoiW6wwmlzTzA-YPjHeZ5yfKVGJn0oxW_pGQbi3OoT93RrXAMSYhvKM3zXbEB05invF28tTZOO2xtzvc8EpBaQyhRGt5fbZo2nUuQFqxTgo2_kRx2PfpFGUIJf1602BPH3tB574)

After import, the contacts will appear in the contact list. Then, please return to the Broadcast section.

<figure><img src="/files/UD3NKFdR8CYd9pvEP2j9" alt="" width="145"><figcaption><p>Broadcast</p></figcaption></figure>

<figure><img src="https://lh7-us.googleusercontent.com/_zFofM6mVn2AayUC4QjOhjmetEInIGu-DyGEOCXvBjayHIY4CGg_a2nrOqDVy-pPZ5MbK56bOPwdghFicTWB5xJIPM5-QtBwZcOQutDDEiZOTqqGBCem20Oyia8C2jK-UeG2umm58YT45pEgcvYl1dk" alt=""><figcaption><p>TOP UP CREDIT</p></figcaption></figure>

{% hint style="info" %}
Before broadcasting, please note:

Whether the template has been created and approved, and if there is sufficient balance in the WhatsApp Credit (only the owner can top up WhatsApp credit)."
{% endhint %}

After clicking ‘Add Broadcast,’ you will be taken to the following screen, where you should enter and fill in the content as instructed.

<figure><img src="/files/nJsxa0VmD3iMzbBtOBId" alt=""><figcaption><p>Broadcast Properties page</p></figcaption></figure>

After clicking ‘Submit,’ you will be redirected to the page below, where you can check the status of the broadcast

<figure><img src="/files/rOdOtFbCPimu9ZRNvFKD" alt=""><figcaption><p>Broadcast status page</p></figcaption></figure>

{% hint style="info" %}
Reasons for unsuccessful delivery include: <mark style="background-color:orange;">**Message Undeliverable**</mark>, which means the phone number has previously blocked unknown messages, the phone number is not a WhatsApp number, the recipient has not yet accepted WhatsApp’s new terms of service and privacy policy, or the recipient is using an outdated version of WhatsApp.
{% endhint %}


---

# Agent Instructions: Querying This Documentation

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```
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```

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