Import new contacts and open - multiple imports

First, go to ‘Contacts,’ select the destination (platform) in the top left corner after adding, and click ‘Import+’

You can download the template and enter the new customer’s information according to the format provided.

If you’re unable to import the file into Chatalog, try using Google Sheets to assist you.

The image below is for reference only (the section after ‘Lastname’ is where you can set the Label/Custom Data for the contact; each template is different).

After import, the contacts will appear in the contact list. Then, please return to the Broadcast section.

Broadcast

TOP UP CREDIT

Before broadcasting, please note:

Whether the template has been created and approved, and if there is sufficient balance in the WhatsApp Credit (only the owner can top up WhatsApp credit)."

After clicking ‘Add Broadcast,’ you will be taken to the following screen, where you should enter and fill in the content as instructed.

Broadcast Properties page

After clicking ‘Submit,’ you will be redirected to the page below, where you can check the status of the broadcast

Broadcast status page

Reasons for unsuccessful delivery include: Message Undeliverable, which means the phone number has previously blocked unknown messages, the phone number is not a WhatsApp number, the recipient has not yet accepted WhatsApp’s new terms of service and privacy policy, or the recipient is using an outdated version of WhatsApp.