> For the complete documentation index, see [llms.txt](https://docs.chatalog.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.chatalog.ai/crm-quickstarts/messages/message-status-icons-guide.md).

# Message Status Icons Guide

Chatalog uses various status icons to help you track the delivery status of your messages. Here's what each icon means:

### Message Status Icons

* **Clock**: Sending - Your message is in the process of being sent

<figure><img src="/files/iy7PfOgaS4pyKjmrWm4v" alt="" width="340"><figcaption></figcaption></figure>

* **Single grey tick**: Sent - Your message has been sent successfully

<figure><img src="/files/MFBJ3xy4xB0BeZzPVHBG" alt="" width="351"><figcaption></figcaption></figure>

* **Double grey tick**: Delivered - Your message has been delivered to the recipient's device

<figure><img src="/files/16gnjQkCo2FViWXnwSwx" alt="" width="350"><figcaption></figcaption></figure>

* **Double blue tick**: Read - The recipient has read your message

<figure><img src="/files/u82HzKezMQGQYaGcTAWQ" alt="" width="350"><figcaption></figcaption></figure>

* **Alert**: Fail - Your message failed to send

<figure><img src="/files/TaOzaO8axGgNOg5P2sg0" alt="" width="361"><figcaption></figcaption></figure>

* **Golden note**: Private note - This is a note visible only for internal

<figure><img src="/files/vBxaZDbBGol9qRyL1NvZ" alt="" width="347"><figcaption></figcaption></figure>


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.chatalog.ai/crm-quickstarts/messages/message-status-icons-guide.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.