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    • Temporarily Disable the Delete Message Template Function
  • 🔹Platform Setup
    • 🚩Things to note when setting up the platform
    • WhatsApp
      • WhatsApp Conversation Fees
      • Turn off WhatsApp Number Two-step verification
      • Submitting an eligible phone number for WhatsApp Business API
      • WhatsApp Business API Display Name Guideline
      • Applying for Official Business Account (Green Tick)
      • WhatsApp Business API Limitations
      • WhatsApp Broadcast Limit and Setup Business Profile
      • Regarding WhatsApp Business API being blocked
      • Export WhatsApp Conversations
      • WhatsApp Catalogue
        • Connect the catalogue to your number
      • WhatsApp Flow
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      • Customer Service Messages
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  • 🔷Contact setup
    • Contact
      • Import, Export and Add Contact
      • Notes
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      • Label Management
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  • 🔷BROADCAST SETUP
    • Broadcast
    • Broadcast (WhatsApp)
      • Create or import a contact list for broadcast
      • Create a WhatsApp message template
      • Create a Carousel Template
      • How to Send WhatsApp Broadcast
      • Selective Display of Templates
    • Broadcast (Non-WhatsApp)
    • Broadcast - Recurring Notification (Facebook)
  • 🔹CRM Quickstarts
    • Messages
      • The status of the conversation and the chat box interface
      • Icon in the message
      • Inbox Permissions
      • Export Conversation
      • Auto message for assigning conversation
      • Import new contacts and open - individual import
      • Import new contacts and open - multiple imports
    • Basic Flow
      • First Direct Message, Ice Breaker, Story Mention
      • Setting up non-business hours
      • Flow management tools
      • Selective Display of Flows
    • Customized Flow
      • Flow Blocks
        • Flow template reference
          • Event reservation Flow
          • Subscription cancellation Flow
      • Flow Trigger
      • Assign Conversation
      • Custom Field and User Input Setup in Flow
      • Setting up Call API Block in Flow
      • Smart Delay
  • 🔷AI Tools
    • AI Tools
      • Manage projects for AI Reply from Document
      • AI Tools - AI Writer & Doc Reply
      • AI Writer & Consultant
      • AI Reply from Document Flow Block
      • AI Dialog Flow Block
        • How to write good prompts for your AI Dialog?
      • AI Funnel Flow Block
  • 🔷POST AUTO REPLY
    • Post Auto Reply
      • Post Auto Reply Setup
      • Post Auto Reply Setup - Multiple
      • Manage The Bot
      • Create an IG Live Bot
  • 🔹Settings
    • Upgrade Plan
    • Account Details
    • Two-factor authentication (2FA)
      • Enable 2FA in Settings (Owner Only)
      • Disable 2FA in Settings (Owner Only)
      • 2FA login on the mobile app
      • 2FA login on the web
    • User Management
      • Add Team Member
      • User Status
    • Team Management
      • Advanced Permission Settings (Beta)
    • Web Chat
      • Setting up Web Chat on wordpress
      • Setting up Web Chat on Shopify
      • Add WhatsApp button to your website that links to your WhatsApp Business account
    • Auto Follow-ups
    • Names Display
  • Supported Languages
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On this page
  1. CRM Quickstarts
  2. Messages

The status of the conversation and the chat box interface

The chat box interface refers to the visual component of a messaging application where users can see and engage in conversations. The status of the conversation typically indicates whether the message

PreviousMessagesNextIcon in the message

Last updated 1 year ago

  • Gray: The template has been sent but not yet read by the user.

  • Red: Your message was not delivered.

  • Blue: Your message has been read (manually by a person).

  • Yellow: The template/bot message has been sent and read by the user.

  • No color: If there is no content, it indicates that you have received and read the message.

  1. Messages sent by real people

  2. Messages sent using a template

  3. Messages visible only to internal staff of the account

  4. Blue: Messages sent to customers; Yellow: Messages sent to internal staff

  5. You can send customers templates, pre-set conversation flows, or your previously saved quick messages. (When you send a pre-set conversation flow, the conversation status will automatically change to closed.)

  6. You can include emojis in your messages or send your documents.

Please note that currently only jpeg, .png, .mp4, .3gpp, .csv type documents are accepted.

🔹
The above image indicates that the 24-hour window for free conversation time has been opened