Auto message for assigning conversation

On the message page, you can assign a conversation to your team member by clicking the button shown in the picture below.

After assigning the conversation, you can choose to send an auto-message to your client to tell him/her you are switching the person in charge of the case. You can edit the auto-message yourself and translate it to EN/TC/SC if needed.

Auto-message editing will pop out when you assigned the conversatioon

If you hope to not send any message to your client, you can click the "Assign directly and skip the message"button to skip sending any auto-message.

Click the botton below to skip auto-message