# Whatsapp 對話收費(2023)

### 根據對話的收費政策

WhatsApp Business API 按對話收費。官方會按商家的每個對話收費，每24小時內的同類別訊息算作一個對話。WhatsApp 對話收費分為4個類別:

**營銷對話:** 包括推廣活動或優惠、更新資訊或邀請顧客回應／採取行動的訊息。任何不符合工具或驗證類別用途的對話均屬營銷對話。

**工具對話:** 用於促成雙方已同意的特定要求或交易，或向顧客提供與進行中的交易所相關的最新消息，包括售後通知和定期收費結單。

**驗證對話:** 讓商家透過一次性密碼來驗證用戶的身分，這可能是用於完成登入流程中的多種步驟，例如帳戶驗證、帳戶復原、檢查帳戶安全。

**服務對話:** 所有用戶主動開啟的對話都會歸類為服務對話，用於幫助解決顧客查詢。

每個 WhatsApp 商業帳號在每月**首 1000 個** 由用戶發起的對話**免費**

\*本對話收費表由 2023 年 6 月 1 日起生效，此前收費表請[按此](https://chatalog.ai/pricing-whatsapp-conversation-fees/)。

### 對話收費表 (以美元為單位)

收費會按用戶的電話號碼收費。<br>

| 國家/地區                            | 營銷對話    | 工具對話    | 驗證對話    | 服務對話    |
| -------------------------------- | ------- | ------- | ------- | ------- |
| Argentina                        | 0.07416 | 0.04896 | 0.04404 | 0.03792 |
| Brazil                           | 0.075   | 0.042   | 0.0378  | 0.036   |
| Chile                            | 0.10668 | 0.07032 | 0.06324 | 0.05448 |
| Colombia                         | 0.015   | 0.0102  | 0.00924 | 0.0072  |
| Egypt                            | 0.12876 | 0.08244 | 0.07416 | 0.07728 |
| France                           | 0.17184 | 0.09216 | 0.08292 | 0.10308 |
| Germany                          | 0.1638  | 0.10236 | 0.09216 | 0.09828 |
| India                            | 0.01188 | 0.00504 | 0.00504 | 0.0048  |
| Indonesia                        | 0.04932 | 0.024   | 0.036   | 0.0228  |
| Israel                           | 0.04236 | 0.02256 | 0.02028 | 0.0216  |
| Italy                            | 0.08292 | 0.0504  | 0.04536 | 0.04632 |
| Malaysia                         | 0.1032  | 0.024   | 0.0216  | 0.0264  |
| Mexico                           | 0.05232 | 0.03192 | 0.02868 | 0.0126  |
| Netherlands                      | 0.19164 | 0.096   | 0.0864  | 0.10692 |
| Nigeria                          | 0.06192 | 0.03828 | 0.03444 | 0.0372  |
| Pakistan                         | 0.05676 | 0.03036 | 0.02736 | 0.01704 |
| Peru                             | 0.08436 | 0.05028 | 0.04524 | 0.02148 |
| Russia                           | 0.09624 | 0.05724 | 0.05148 | 0.04776 |
| Saudi Arabia                     | 0.04872 | 0.03024 | 0.02712 | 0.0234  |
| South Africa                     | 0.04548 | 0.024   | 0.0216  | 0.02016 |
| Spain                            | 0.0738  | 0.0456  | 0.04104 | 0.04428 |
| Turkey                           | 0.01308 | 0.01116 | 0.00996 | 0.0036  |
| United Arab Emirates             | 0.0408  | 0.02376 | 0.02136 | 0.0228  |
| United Kingdom                   | 0.0846  | 0.04776 | 0.04296 | 0.04656 |
| North America                    | 0.03    | 0.018   | 0.0162  | 0.01056 |
| Rest of Africa                   | 0.027   | 0.0192  | 0.01728 | 0.04356 |
| Rest of Asia Pacific             | 0.08784 | 0.05664 | 0.051   | 0.02688 |
| Rest of Central & Eastern Europe | 0.1032  | 0.07428 | 0.06684 | 0.03    |
| Rest of Latin America            | 0.0888  | 0.05928 | 0.0534  | 0.05076 |
| Rest of Middle East              | 0.04092 | 0.02376 | 0.02136 | 0.02616 |
| Rest of Western Europe           | 0.07104 | 0.0504  | 0.04536 | 0.04764 |
| Other                            | 0.07248 | 0.04056 | 0.03648 | 0.0174  |

#### 地區內的國家清單

| North America                    | Canada, United States                                                                                                                                                                                                                                                                                                                                                          |
| -------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| Rest of Africa                   | Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Chad, Congo, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea-Bissau, Ivory Coast, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Morocco, Mozambique, Namibia, Niger, Rwanda, Senegal, Sierra Leone, Somalia, South Sudan, Sudan, Swaziland, Tanzania, Togo, Tunisia, Uganda, Zambia |
| Rest of Asia Pacific             | Afghanistan, Australia, Bangladesh, Cambodia, China, Hong Kong, Japan, Laos, Mongolia, Nepal, New Zealand, Papua New Guinea, Philippines, Singapore, Sri Lanka, Taiwan, Tajikistan, Thailand, Turkmenistan, Uzbekistan, Vietnam                                                                                                                                                |
| Rest of Central & Eastern Europe | Albania, Armenia, Azerbaijan, Belarus, Bulgaria, Croatia, Czech Republic, Georgia, Greece, Hungary, Latvia, Lithuania, Macedonia, Moldova, Poland, Romania, Serbia, Slovakia, Slovenia, Ukraine                                                                                                                                                                                |
| Rest of Latin America            | Bolivia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Haiti, Honduras, Jamaica, Nicaragua, Panama, Paraguay, Puerto Rico, Uruguay, Venezuela                                                                                                                                                                                                               |
| Rest of Middle East              | Bahrain, Iraq, Jordan, Kuwait, Lebanon, Oman, Qatar, Yemen                                                                                                                                                                                                                                                                                                                     |
| Rest of Western Europe           | Austria, Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland                                                                                                                                                                                                                                                                                             |
| Other                            | All other countries or regions that are not listed in the above.                                                                                                                                                                                                                                                                                                               |


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