# 导入新联络人并打开 - 多个导入

首先在联络人Contact，在左上角选取加入后的目的地(平台)并点击 汇入import+

<figure><img src="https://2243179689-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fr4OuXl9yrBx2vSJPqtIn%2Fuploads%2F5Kh6N1RyNdps8qAfghrw%2Fimage.png?alt=media&#x26;token=6c38e3ed-af0d-4736-84a5-ef69b7e0e61d" alt=""><figcaption></figcaption></figure>

你可以下载范本，根据当中格式输入新客户的资料

<figure><img src="https://2243179689-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fr4OuXl9yrBx2vSJPqtIn%2Fuploads%2FM1T8h2MKLLYi6JsQbBg5%2Fimage.png?alt=media&#x26;token=0e963172-6c88-4e11-8893-1596b400fe7a" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
如果你无法将档案汇入chatalog，请尝试使用Google Excel Sheet来协助你
{% endhint %}

下圖只作參考(在Lastname後的區間是你想為該聯絡人設置的Label/自訂資料<每一位的範本是不一樣)

![](https://lh7-us.googleusercontent.com/nbZml7QLtBdfOan-xkOj0XuuBSD9T8GGCB-vLoxo4Xpe8sEWGOOSIFzJec5SoHXlORzImeY3XdI-ZU0E6uB4C0a_SCcWJlplSdSxFuRm0E-xyML8zg8hk-L7KTGfZDTQnlDqpVIk0zLpUvXI-9nbol8)![](https://lh7-us.googleusercontent.com/_d1obMoJQ7xDHFQEeoiW6wwmlzTzA-YPjHeZ5yfKVGJn0oxW_pGQbi3OoT93RrXAMSYhvKM3zXbEB05invF28tTZOO2xtzvc8EpBaQyhRGt5fbZo2nUuQFqxTgo2_kRx2PfpFGUIJf1602BPH3tB574)

匯入後會出現在聯絡人列表(contact list)，之後請回到**廣播Broadcast**

<figure><img src="broken-reference" alt="" width="145"><figcaption><p><strong>廣播Broadcast</strong></p></figcaption></figure>

<figure><img src="https://lh7-us.googleusercontent.com/_zFofM6mVn2AayUC4QjOhjmetEInIGu-DyGEOCXvBjayHIY4CGg_a2nrOqDVy-pPZ5MbK56bOPwdghFicTWB5xJIPM5-QtBwZcOQutDDEiZOTqqGBCem20Oyia8C2jK-UeG2umm58YT45pEgcvYl1dk" alt=""><figcaption><p>TOP UP CREDIT</p></figcaption></figure>

{% hint style="info" %}
在群发之前需要留意： 范本是不是已经建立，且完成审核WhatsAPP Credit 是不是有足够余额(只有拥有人owner可以为WhatsAPP top up credit)
{% endhint %}

按下新增群发 Add Broadcast 之后会进入以下画面，并按以下方式输入及填写内容

<figure><img src="https://lh7-us.googleusercontent.com/IdK7ExrDrO7orggyawfofh4CRdht7YoqVhkxWUPr7_VNzC6m9xJiAwsbLfILSAwAmIm5zCrxnk9YOqbqtYlVjTS_TF0knJp_GnY6iYsjZRaWCVPQBYsw05SzADrVS4EoaZGnvoTnA29wsw7xVsCKL90" alt=""><figcaption><p>Broadcast Properties 页面</p></figcaption></figure>

按下提交Submit后会返回到以下页面，你可以查看群发状态

<figure><img src="https://lh7-us.googleusercontent.com/_IMToxVCa-Ft3QOL-aIThSSaIqaSSEQS1DUT_DqPGmRSf1fL1QoJgWCVHxZJU8VoaOLN-lnZqOll4VPC89AugcCc9ViH6cWdYq91JgE9s4K05bvGcbzH62wImF9JKTsOjTlWh7Qk4jvAlOeHeQPowuU" alt=""><figcaption><p>群发状态页面</p></figcaption></figure>

{% hint style="info" %}
不能成功发送的原因包括：<mark style="background-color:orange;">**Message Undeliverable**</mark>, 即是该电话已经于早前封锁了接收陌生信息/ 该电话不是WhatsApp 电话号码/ 收件人尚未接受WhatsApp新的服务条款和隐私权政策/ 收件者使用旧版WhatsApp
{% endhint %}