# 对话和回复

点击进入对话后，您可以查看与该联系人的完整对话记录。

### 变更对话状态 

点击右上角的操作菜单来更新对话状态。您可以将对话分配给特定的客服人员/团队，或将其更改为"开放"或“已解决”或"取消分配"状态。

<figure><img src="/files/HzRo2rp6buBDY7C3tIvA" alt="" width="188"><figcaption></figcaption></figure>

<figure><img src="/files/gwJzDKaE4vnzF7Qx6pMV" alt="" width="188"><figcaption></figcaption></figure>

### 回复消息&#x20;

<figure><img src="/files/L3ddilovZM1bd9sLtUNT" alt="" width="188"><figcaption></figcaption></figure>

在编辑区直接输入消息，或点击"+"发送附件或快速发送。您可以在快速发送中，选择发送流程和已储存的回复。在WhatsApp收件箱中，您也可以发送模板信息和WhatsApp流程。

<figure><img src="/files/E4q6fT4arOqyHaDGNrXN" alt="" width="188"><figcaption></figcaption></figure>

在手机应用程序中，您还可以使用AI工具进行AI写作或AI文档回复。

关于如何使用AI工具，请参考功能相似的网页版本：

{% content-ref url="/pages/xUPvB4gRIbM6QIbTQ5Ln" %}
[AI工具 - AI 写手 & 文件回复](/zh-cn/ai-tools/ai-tools/ai-tools-ai-writer-and-doc-reply.md)
{% endcontent-ref %}

### 发送私人备注&#x20;

切换到私人备注页面，发送仅对同事可见的内部备注。

<figure><img src="/files/fYPZF0VQOV1chmlUoRcL" alt="" width="188"><figcaption></figcaption></figure>


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.chatalog.ai/zh-cn/chatalog_mobile_app/conversations_and_responses.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.