💻Web - 2026 Release Notes

This page covers web updates only. For the latest mobile app updates, please visit the Mobile App Release Notes page.

20260521 - Release Updates

We’ve released several updates to the web to improve AI automation, customer engagement, workflow management, and daily operations.

🤖 AI Agent Flow Block (Beta) — Add-on Feature

The new AI Agent feature is now available in Beta. Businesses can build AI-powered automated conversation workflows with configurable goals and actions.

• Defining AI agent roles and objectives

• Configuring completion conditions

• Collecting customer information through custom fields and labels

• Searching and retrieving answers from the Knowledge Base

• Creating bookings automatically during conversations

This enables more intelligent, goal-driven, and automated customer interactions within a single flow.

📅 Booking (Beta) — Add-on Feature

The new Booking feature is now available in Beta. Businesses can:

• Create and manage booking services

• Configure booking details and availability

• Manage booking records directly within the platform

• Build automated booking workflows

🎟️ Coupon (Beta) — Add-on Feature

Introducing the new Coupon feature in Beta. Businesses can now create and distribute coupon campaigns directly through flows. This add-on feature supports:

• Coupon creation and management

• Auto-generated or customized coupon codes

• Coupon redemption tracking

• Coupon distribution through Flow Builder

🍎 Apple Login

You can now sign in to the platform using Apple Login, providing users with an additional secure and convenient authentication method.

💬 Keep Conversation Open Flow Block

A new Keep Conversation Open flow block is now available in Flow Builder. This block allows conversations to remain in the Open status after automation is completed, helping teams continue follow-up actions without manually reopening conversations.

🔍 Custom Field Filter on Contact Page

The Contact page now supports filtering contacts using Custom Fields, making it easier to segment and locate customers based on specific data attributes.

📎 More Attachment Types in Saved Replies

Saved Replies now support more attachment formats to improve sharing and agent efficiency. Supported file types now include: Image, PDF, XLSX, DOCX, PPTX

🔔 WhatsApp Credit Alert

You can now configure WhatsApp Credit Alerts to receive email notifications when your WhatsApp balance reaches selected thresholds, helping you better monitor messaging usage and avoid service interruptions.

📝 Doc Reply Enhancements

We’ve introduced several improvements to the Doc Reply experience, making AI response testing and document management more flexible and interactive.

This enhancement includes:

• Support uploading Markdown (.md) files

• Support multi-turn conversations in the Doc Reply Test Area for more natural AI interaction testing

✅ Support Chat Selection After Searching

You can now continue selecting conversations after performing a search, improving efficiency for bulk actions and conversation management workflows.

🎨 New Top Bar UI

The web interface now includes a refreshed Top Bar UI with an improved layout and cleaner navigation experience.

🌐 Multi-language Support for Web Widget

The Web Widget now supports configuring different languages for the Header, Welcome Message, and Brand Name. Businesses can customize content in English, Traditional Chinese, and Simplified Chinese to provide a more localized customer experience.

😀 More Emoji Reactions on the Message Page

The Message Page now supports more emoji reactions, allowing agents to respond and engage with conversations more expressively and efficiently.

20260422 - Release Updates

We’ve introduced several updates to improve your conversation management, workflow flexibility, and overall user experience.

✉️ Send Email in Chat Flows

You can now add a Send Email flow block to automate email communication directly within your chat flows. Easily configure recipients, content, and triggers to streamline follow-ups and notifications.

📩 Mark Conversations as Read / Unread

Agents can now manually mark conversations as read or unread, helping teams better manage follow-ups and prioritize important messages.

🤖 Conversation Handling Status Filter

A new Handling Status filter lets you quickly identify conversations based on who is actively handling them at that moment:

• Bot (currently handled by automation)

• Agent (currently handled by a human agent)

This helps you instantly understand ownership and take action more efficiently.

📄 Improved AI Reply from Document

When selecting documents for AI Reply from Document, the list is now scrollable, allowing you to easily browse large document sets and select or unselect documents more efficiently before publishing.

🔐 Clearer Password Guidelines

We’ve improved the password requirements guidance when creating or updating passwords, making it easier to understand.

20260310 - Release Updates

We’ve released several updates to improve messaging capabilities and overall usability.

🟢 WhatsApp Template Improvements

The WhatsApp Template experience has been revamped to provide a more consistent and flexible workflow across the platform.

Key improvements include:

• Updated UI/UX for creating templates

• Improved experience when selecting templates in broadcasts and conversations

• Support for additional template sub-types

• Ability to add a footer to templates

• Expanded button support (up to 10 buttons, including URL and phone buttons)

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🎨 Navigation Menu UI Update

The navigation menu has been refreshed with a lighter color scheme to improve visual clarity and readability.

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👤 Shared Contact Display in Conversations

Shared contacts sent by customers can now be displayed directly in the conversation, allowing agents to easily view the contact details and follow up.

This enhancement is currently available on the web app, with mobile app support coming in a future update.

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🔘 Web Chat Button Character Limit Increased

The button character limit on the web widget has been increased to 40 characters, allowing more descriptive button labels.

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🔎 Search Contacts by Phone Number

You can now search contacts by phone number on the Contact page, making it easier to quickly locate customer profiles.

20260203 - Release Updates

Notification

💬 Direct Conversation Access from Notifications

Clicking a Chatalog notification now takes you directly to the related conversation, enabling faster follow-ups without manual searching.

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Contacts Management

🏷️ Filter & Export Contacts by Label Timestamp

You can now filter contacts by a selected time range based on label timestamps and export the filtered results for reporting or follow-up actions.

🔄 Enhanced Contact Import with Custom Field Strategy

A new import strategy provides greater control over how existing custom field values are handled:

• Existing custom fields are preserved by default.

• Custom fields are updated only when values are provided in the import file.

• When an imported value is empty, you can choose one of the following behaviors:

  • Ignore – Keep the current value unchanged.

  • Remove old value – Clear the existing value.

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Broadcast & Analytics

📈 Replied & Read Data in Broadcast Reports

Broadcast reports now include replied and read metrics, providing better visibility into message engagement and campaign performance.

🧮 Chat Flow Triggered Report Export

The analytics page has been enhanced to support exporting chat flow triggered reports, including flow ID, flow name, trigger date, and trigger counts.

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Chat Flow

🧩 Regex Support in Condition Funnel Blocks

Condition funnel blocks now support regex validation, allowing more flexible and precise input checks (for example, email or format validation).

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Conversation Management

🤖 Bot Handling Status Indicator

A new bot status icon has been added to the conversation window, making it easier to see whether a bot is enabled, currently handling the conversation, or disabled.

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Web Widget

📋 Menu Buttons List View

Menu buttons in the web widget can now be displayed in a list view, improving readability and usability when multiple options are available.

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Saved Replies

📎 Image Attachments in Saved Replies

Saved replies now support adding image attachments, making it easier to send complete responses with visuals in a single action.

This enhancement is currently available on the web app, with mobile app support coming in a future update.