This page covers web updates only. For the latest mobile app updates, please visit the Mobile App Release Notes page.
20260310 - Release Updates
Weโve released several updates to improve messaging capabilities and overall usability.
๐ข WhatsApp Template Improvements
The WhatsApp Template experience has been revamped to provide a more consistent and flexible workflow across the platform.
Key improvements include:
Updated UI/UX for creating templates
Improved experience when selecting templates in broadcasts and conversations
Support for additional template sub-types
Ability to add a footer to templates
Expanded button support (up to 10 buttons, including URL and phone buttons)
๐จ Navigation Menu UI Update
The navigation menu has been refreshed with a lighter color scheme to improve visual clarity and readability.
๐ค Shared Contact Display in Conversations
Shared contacts sent by customers can now be displayed directly in the conversation, allowing agents to easily view the contact details and follow up.
This enhancement is currently available on the web app, with mobile app support coming in a future update.
๐ Web Chat Button Character Limit Increased
The button character limit on the web widget has been increased to 40 characters, allowing more descriptive button labels.
๐ Search Contacts by Phone Number
You can now search contacts by phone number on the Contact page, making it easier to quickly locate customer profiles.
20260203 - Release Updates
Notification
๐ฌ Direct Conversation Access from Notifications
Clicking a Chatalog notification now takes you directly to the related conversation, enabling faster follow-ups without manual searching.
Contacts Management
๐ท๏ธ Filter & Export Contacts by Label Timestamp
You can now filter contacts by a selected time range based on label timestamps and export the filtered results for reporting or follow-up actions.
๐ Enhanced Contact Import with Custom Field Strategy
A new import strategy provides greater control over how existing custom field values are handled:
Existing custom fields are preserved by default.
Custom fields are updated only when values are provided in the import file.
When an imported value is empty, you can choose one of the following behaviors:
Ignore โ Keep the current value unchanged.
Remove old value โ Clear the existing value.
Broadcast & Analytics
๐ Replied & Read Data in Broadcast Reports
Broadcast reports now include replied and read metrics, providing better visibility into message engagement and campaign performance.
๐งฎ Chat Flow Triggered Report Export
The analytics page has been enhanced to support exporting chat flow triggered reports, including flow ID, flow name, trigger date, and trigger counts.
Chat Flow
๐งฉ Regex Support in Condition Funnel Blocks
Condition funnel blocks now support regex validation, allowing more flexible and precise input checks (for example, email or format validation).
Conversation Management
๐ค Bot Handling Status Indicator
A new bot status icon has been added to the conversation window, making it easier to see whether a bot is enabled, currently handling the conversation, or disabled.
Web Widget
๐ Menu Buttons List View
Menu buttons in the web widget can now be displayed in a list view, improving readability and usability when multiple options are available.
Saved Replies
๐ Image Attachments in Saved Replies
Saved replies now support adding image attachments, making it easier to send complete responses with visuals in a single action.
This enhancement is currently available on the web app, with mobile app support coming in a future update.
