# Chatalog Help Centre ## English - [Welcome to chatalog](https://docs.chatalog.ai/welcome-to-chatalog.md): Welcome to chatalog Help Centre! Explore all the chatbot know-how here and embark on your marketing and sales automation journey! - [Release Notes](https://docs.chatalog.ai/release-notes.md) - [2026 Releases](https://docs.chatalog.ai/release-notes/2026-releases.md) - [Web - 2026 Release Notes](https://docs.chatalog.ai/release-notes/2026-releases/web.md): This page covers web updates only. For the latest mobile app updates, please visit the Mobile App Release Notes page. - [Mobile App - 2026 Release Notes](https://docs.chatalog.ai/release-notes/2026-releases/mobile-app.md): This page covers mobile app updates only. For the latest web app updates, please visit the Web Release Notes page. - [2025 Releases](https://docs.chatalog.ai/release-notes/2025-releases.md) - [2024 Releases](https://docs.chatalog.ai/release-notes/2024-releases.md) - [2023 Releases](https://docs.chatalog.ai/release-notes/2023-releases.md) - [FAQs](https://docs.chatalog.ai/faqs.md) - [Announcements](https://docs.chatalog.ai/announcements.md) - [Temporarily Disable the Delete Message Template Function](https://docs.chatalog.ai/announcements/temporarily-disable-the-delete-message-template-function.md) - [Things to note when setting up the platform](https://docs.chatalog.ai/platform-setup/things-to-note-when-setting-up-the-platform.md): Next, there are many places that are set according to the channel. Please pay attention to whether the channel is selected correctly - [Sign up and Sign in](https://docs.chatalog.ai/platform-setup/sign-up-and-sign-in.md) - [WhatsApp](https://docs.chatalog.ai/platform-setup/whatsapp-connection-guide.md) - [WhatsApp Conversation Fees](https://docs.chatalog.ai/platform-setup/whatsapp-connection-guide/whatsapp-pricing-update.md): (Effective from July 1, 2025) - [WhatsApp Conversation Fees (Before July 1, 2025)](https://docs.chatalog.ai/platform-setup/whatsapp-connection-guide/whatsapp-conversation-fees-before-july-1-2025.md): (Effective May, 2025) - [Whatsapp Conversation Fees (2023)](https://docs.chatalog.ai/platform-setup/whatsapp-connection-guide/whatsapp-conversation-fees-2023.md): (Effective from 1st June, 2023) - [Turn off WhatsApp Number Two-step verification](https://docs.chatalog.ai/platform-setup/whatsapp-connection-guide/turn-off-whatsapp-number-two-step-verification.md): Learn how to switch off the two-step verification in WhatsApp Manager for migration purpose. - [Submitting an eligible phone number for WhatsApp Business API](https://docs.chatalog.ai/platform-setup/whatsapp-connection-guide/satisfy-phone-number-requirements.md) - [WhatsApp Business API Display Name Guideline](https://docs.chatalog.ai/platform-setup/whatsapp-connection-guide/whatsapp-business-api-display-name-guideline.md) - [Applying for Official Business Account (Green Tick)](https://docs.chatalog.ai/platform-setup/whatsapp-connection-guide/applying-for-official-business-account-green-tick.md) - [WhatsApp Business API Limitations](https://docs.chatalog.ai/platform-setup/whatsapp-connection-guide/whatsapp-business-api-limitations.md) - [WhatsApp Broadcast Limit and Setup Business Profile](https://docs.chatalog.ai/platform-setup/whatsapp-connection-guide/whatsapp-broadcast-limit-and-setup-business-profile.md) - [Regarding WhatsApp Business API being blocked](https://docs.chatalog.ai/platform-setup/whatsapp-connection-guide/regarding-whatsapp-business-api-being-blocked.md): WhatsApp Business API Unblocking Tutorial - [Export WhatsApp Conversations](https://docs.chatalog.ai/platform-setup/whatsapp-connection-guide/export-whatsapp-conversations.md) - [WhatsApp Catalogue](https://docs.chatalog.ai/platform-setup/whatsapp-connection-guide/whatsapp-catalogue.md) - [Connect the catalogue to your number](https://docs.chatalog.ai/platform-setup/whatsapp-connection-guide/whatsapp-catalogue/connect-the-catalogue-to-your-number.md) - [WhatsApp Flow](https://docs.chatalog.ai/platform-setup/whatsapp-connection-guide/whatsapp-flow.md) - [Instagram](https://docs.chatalog.ai/platform-setup/instagram-connection-guide.md) - [Facebook](https://docs.chatalog.ai/platform-setup/facebook-connection-guide.md) - [WeChat](https://docs.chatalog.ai/platform-setup/wechat.md) - [Customer Service Messages](https://docs.chatalog.ai/platform-setup/wechat/customer-service-messages.md) - [LINE](https://docs.chatalog.ai/platform-setup/line.md) - [Contact](https://docs.chatalog.ai/contact-setup/contact.md): Contact section manages all your contacts as well as the labels that attach to them for customer relationship management purpose. - [Import, Export and Add Contact](https://docs.chatalog.ai/contact-setup/contact/import-export-and-add-contact.md) - [Contact Info Page](https://docs.chatalog.ai/contact-setup/contact/contact-info-page.md) - [Notes](https://docs.chatalog.ai/contact-setup/contact/notes.md) - [Block/Unblock Contacts](https://docs.chatalog.ai/contact-setup/contact/block-unblock-contacts.md) - [Delete Contact](https://docs.chatalog.ai/contact-setup/contact/delete-contact.md) - [Contact List (WhatsApp)](https://docs.chatalog.ai/contact-setup/contact-list-whatsapp.md) - [Label Management](https://docs.chatalog.ai/contact-setup/label-management.md) - [Custom Fields](https://docs.chatalog.ai/contact-setup/custom-fields.md) - [Broadcast (WhatsApp)](https://docs.chatalog.ai/broadcast-setup/broadcast-whatsapp.md): Broadcast saves you time from sending identical messages to users one by one. You can create one single message and broadcast it to multiple users. - [Create or import a contact list for broadcast](https://docs.chatalog.ai/broadcast-setup/broadcast-whatsapp/create-or-import-a-contact-list-for-broadcast.md) - [Create a WhatsApp message template](https://docs.chatalog.ai/broadcast-setup/broadcast-whatsapp/create-a-whatsapp-message-template.md): WhatsApp message templates allow businesses to send pre-approved messages to customers outside the 24-hour messaging window. Templates must be submitted to WhatsApp for approval. - [Create a Carousel Template](https://docs.chatalog.ai/broadcast-setup/broadcast-whatsapp/create-a-carousel-template.md) - [How to Send WhatsApp Broadcast](https://docs.chatalog.ai/broadcast-setup/broadcast-whatsapp/how-to-send-whatsapp-broadcast.md) - [Selective Display of Templates](https://docs.chatalog.ai/broadcast-setup/broadcast-whatsapp/selective-display-of-templates.md) - [Create a WhatsApp message template](https://docs.chatalog.ai/broadcast-setup/broadcast-whatsapp/create-a-whatsapp-message-template-1.md): Single message mode allows you to send a text message or a message with an image/video/document. Please follow the steps below to create a single message mode template - [Broadcast - Recurring Notification (Facebook)](https://docs.chatalog.ai/broadcast-setup/broadcast-recurring-notification-facebook.md): Recurring Notifications are ongoing messages that users have opted-in to via simple and upfront prompts outlining the frequency of messages that they agree to receive. - [Broadcast](https://docs.chatalog.ai/broadcast-setup/broadcast.md): To use the broadcast feature, start by setting up a message template on the broadcast page - [Broadcast (Non-WhatsApp)](https://docs.chatalog.ai/broadcast-setup/broadcast-non-whatsapp.md): Broadcast saves your time from sending identical messages to users one by one. You can create one single message and broadcast to multiple users. - [Messages](https://docs.chatalog.ai/crm-quickstarts/messages.md) - [Message Page Overview](https://docs.chatalog.ai/crm-quickstarts/messages/message-page-overview.md) - [Message Status Icons Guide](https://docs.chatalog.ai/crm-quickstarts/messages/message-status-icons-guide.md) - [Inbox Permissions](https://docs.chatalog.ai/crm-quickstarts/messages/inbox-permissions.md) - [Export Conversation](https://docs.chatalog.ai/crm-quickstarts/messages/export-conversation.md) - [Auto message for assigning conversation](https://docs.chatalog.ai/crm-quickstarts/messages/auto-message-for-assigning-conversation.md) - [Import new contacts and open - individual import](https://docs.chatalog.ai/crm-quickstarts/messages/import-new-contacts-and-open-individual-import.md) - [Import new contacts and open - multiple imports](https://docs.chatalog.ai/crm-quickstarts/messages/import-new-contacts-and-open-multiple-imports.md) - [Quick Send - Bot Flow, Saved Replies, WhatsApp Flow](https://docs.chatalog.ai/crm-quickstarts/messages/quick-send-bot-flow-saved-replies-whatsapp-flow.md) - [Send Template Messages](https://docs.chatalog.ai/crm-quickstarts/messages/send-template-messages.md) - [Basic Flow](https://docs.chatalog.ai/crm-quickstarts/basic-flow.md): Flow is a visual builder that connects all messages, actions and transitions together to create Direct Message auto reply. - [First Direct Message, Ice Breaker, Story Mention](https://docs.chatalog.ai/crm-quickstarts/basic-flow/first-direct-message-ice-breaker-story-mention.md) - [Setting up non-business hours](https://docs.chatalog.ai/crm-quickstarts/basic-flow/setting-up-non-business-hours.md) - [Flow management tools](https://docs.chatalog.ai/crm-quickstarts/basic-flow/flow-management-tools.md) - [Selective Display of Flows](https://docs.chatalog.ai/crm-quickstarts/basic-flow/selective-display-of-flows.md) - [Customized Flow](https://docs.chatalog.ai/crm-quickstarts/customized-flow.md): Flow is a visual builder that connects all messages, actions and transitions together to create Direct Message auto reply. - [Flow Blocks](https://docs.chatalog.ai/crm-quickstarts/customized-flow/flow-blocks.md): Flow is a visual builder that connects all messages, actions and transitions together to create Direct Message auto reply - [Flow template reference](https://docs.chatalog.ai/crm-quickstarts/customized-flow/flow-blocks/flow-template-reference.md) - [Event reservation Flow](https://docs.chatalog.ai/crm-quickstarts/customized-flow/flow-blocks/flow-template-reference/event-reservation-flow.md): Event reservation flow: Used to collect participant information for future reference - [Subscription cancellation Flow](https://docs.chatalog.ai/crm-quickstarts/customized-flow/flow-blocks/flow-template-reference/subscription-cancellation-flow.md): Subscription cancellation flow: For customers who decline or wish to unsubscribe from promotions - [Flow Trigger](https://docs.chatalog.ai/crm-quickstarts/customized-flow/flow-trigger.md): Custom keywords (partial match/exact match), any keyword - [Assign Conversation](https://docs.chatalog.ai/crm-quickstarts/customized-flow/assign-conversation.md) - [Condition Funnel](https://docs.chatalog.ai/crm-quickstarts/customized-flow/condition-funnel.md) - [Custom Field and User Input Setup in Flow](https://docs.chatalog.ai/crm-quickstarts/customized-flow/custom-field-and-user-input-setup-in-flow.md) - [Setting up Call API Block in Flow](https://docs.chatalog.ai/crm-quickstarts/customized-flow/setting-up-call-api-block-in-flow.md) - [Smart Delay](https://docs.chatalog.ai/crm-quickstarts/customized-flow/smart-delay.md) - [Send Email](https://docs.chatalog.ai/crm-quickstarts/customized-flow/send-email.md) - [Sticky Notes](https://docs.chatalog.ai/crm-quickstarts/customized-flow/sticky-notes.md) - [Business Hour Checker](https://docs.chatalog.ai/crm-quickstarts/customized-flow/business-hour-checker.md) - [AI Agent](https://docs.chatalog.ai/ai-tools/ai-agent.md) - [AI Tools - AI Writer & Doc Reply](https://docs.chatalog.ai/ai-tools/ai-tools-ai-writer-and-doc-reply.md) - [Manage projects for AI Reply from Document](https://docs.chatalog.ai/ai-tools/manage-projects-for-ai-reply-from-document.md) - [AI Reply from Document Flow Block](https://docs.chatalog.ai/ai-tools/ai-reply-from-document-flow-block.md) - [AI Writer & Consultant](https://docs.chatalog.ai/ai-tools/ai-writer-and-consultant.md): AI Writer converts key information into a piece of writing in seconds, powered by ChatGPT. - [AI Dialog Flow Block](https://docs.chatalog.ai/ai-tools/ai-dialog-flow-block.md) - [How to write good prompts for your AI Dialog?](https://docs.chatalog.ai/ai-tools/ai-dialog-flow-block/how-to-write-good-prompts-for-your-ai-dialog.md) - [AI Funnel Flow Block](https://docs.chatalog.ai/ai-tools/ai-funnel-flow-block.md) - [Create and Manage Bookings](https://docs.chatalog.ai/booking/create-and-manage-bookings.md) - [Send Booking Confirmation, Cancellation & Reminder Messages](https://docs.chatalog.ai/booking/send-booking-confirmation-cancellation-and-reminder-messages.md) - [Coupon](https://docs.chatalog.ai/e-commerce/coupon.md) - [Post Auto Reply](https://docs.chatalog.ai/post-auto-reply/post-auto-reply.md): Applicable only to Instagram and Facebook profiles - [Post Auto Reply Setup](https://docs.chatalog.ai/post-auto-reply/post-auto-reply/post-auto-reply-setup.md): This feature is to reply users automatically when their comment on post fulfils the matching strategy as you designed. - [Post Auto Reply Setup - Multiple](https://docs.chatalog.ai/post-auto-reply/post-auto-reply/post-auto-reply-setup-multiple.md): Before setup, ensure that at least one bot is created for use. - [Manage The Bot](https://docs.chatalog.ai/post-auto-reply/post-auto-reply/manage-the-bot.md): How to manage the bot - [Create an IG Live Bot](https://docs.chatalog.ai/post-auto-reply/post-auto-reply/create-an-ig-live-bot.md): How to Create an IG Live Bot - [Analytics Page](https://docs.chatalog.ai/analytics/analytics-page.md) - [Upgrade Plan](https://docs.chatalog.ai/settings/upgrade-plan.md) - [Account Details](https://docs.chatalog.ai/settings/account-details.md) - [Two-factor authentication (2FA)](https://docs.chatalog.ai/settings/two-factor-authentication-2fa.md): The account owner can enable the 2FA feature and require all team members to use it when logging into their chatalog accounts. This will help ensure the security of our accounts and data. - [Enable 2FA in Settings (Owner Only)](https://docs.chatalog.ai/settings/two-factor-authentication-2fa/enable-2fa-in-settings-owner-only.md): Tutorial of enable 2FA - [Disable 2FA in Settings (Owner Only)](https://docs.chatalog.ai/settings/two-factor-authentication-2fa/disable-2fa-in-settings-owner-only.md): Tutorial of disable 2FA - [2FA login on the mobile app](https://docs.chatalog.ai/settings/two-factor-authentication-2fa/2fa-login-on-the-mobile-app.md): Tutorial of 2FA login on the mobile app - [2FA login on the web](https://docs.chatalog.ai/settings/two-factor-authentication-2fa/2fa-login-on-the-web.md): Tutorial of 2FA login on the web - [User Management](https://docs.chatalog.ai/settings/user-management.md) - [Add Team Member](https://docs.chatalog.ai/settings/user-management/add-team-member.md) - [User Status](https://docs.chatalog.ai/settings/user-management/user-status.md) - [Team Management](https://docs.chatalog.ai/settings/team-management.md) - [Agent Roster Management](https://docs.chatalog.ai/settings/team-management/agent-roster-management.md) - [Advanced Permission Settings (Beta)](https://docs.chatalog.ai/settings/team-management/advanced-permission-settings-beta.md) - [Notification](https://docs.chatalog.ai/settings/notification.md) - [Web Chat](https://docs.chatalog.ai/settings/web-chat.md) - [Setting up Web Chat on wordpress](https://docs.chatalog.ai/settings/web-chat/setting-up-web-chat-on-wordpress.md) - [Setting up Web Chat on Shopify](https://docs.chatalog.ai/settings/web-chat/setting-up-web-chat-on-shopify.md): Setting up web chat plugin on your Shopify is easy. Just embed the code into the corresponding position to allow your customers to chat with you on their preferred channels, including WhatsApp, Insta - [Add WhatsApp button to your website that links to your WhatsApp Business account](https://docs.chatalog.ai/settings/web-chat/add-whatsapp-button-to-your-website-that-links-to-your-whatsapp-business-account.md) - [Auto Follow-ups](https://docs.chatalog.ai/settings/auto-follow-ups.md) - [Names Display](https://docs.chatalog.ai/settings/names-display.md) - [Speech-to-Text](https://docs.chatalog.ai/settings/speech-to-text.md) - [Supported Languages](https://docs.chatalog.ai/settings/supported-languages.md) - [WhatsApp Credit Alert](https://docs.chatalog.ai/settings/whatsapp-credit-alert.md) - [Mobile App Download](https://docs.chatalog.ai/chatalog-mobile-app/mobile-app-download.md) - [Sign up and Sign in](https://docs.chatalog.ai/chatalog-mobile-app/sign-up-and-sign-in.md) - [Conversation List](https://docs.chatalog.ai/chatalog-mobile-app/conversation-list.md) - [Conversations and Responses](https://docs.chatalog.ai/chatalog-mobile-app/conversations-and-responses.md) - [Contact Info Page](https://docs.chatalog.ai/chatalog-mobile-app/contact-info-page.md) - [Settings Page](https://docs.chatalog.ai/chatalog-mobile-app/settings-page.md) ## 简体中文 - [欢迎来到客乐AI](https://docs.chatalog.ai/zh-cn/welcome-to-chatalog.md): 欢迎来到客乐AI帮助中心! 在这里探索所有社交媒体即时通讯及聊天机器人的知识，开展你的营销自动化之旅! - [微信一对一咨询](https://docs.chatalog.ai/zh-cn/wei-xin-yi-dui-yi-zi-xun.md) - [更新日志](https://docs.chatalog.ai/zh-cn/releases.md) - [2026 更新日志](https://docs.chatalog.ai/zh-cn/releases/2026-release-notes.md) - [2026 网页版更新日志](https://docs.chatalog.ai/zh-cn/releases/2026-release-notes/web.md): 本页面仅包含 网页版应用 的更新内容。 如需查看最新的 移动 App 更新，请前往「移动 端App 更新日志」页面。 - [2026 移动端App更新日志](https://docs.chatalog.ai/zh-cn/releases/2026-release-notes/mobile-app.md): 本页面仅包含移动端 App的更新内容。 如需查看最新的网页版更新，请前往「网页版更新日志」页面。 - [2025 更新日志](https://docs.chatalog.ai/zh-cn/releases/2025-release.md) - [2024 更新日志](https://docs.chatalog.ai/zh-cn/releases/2024-geng-xin-ri-zhi.md) - [2023 更新日志](https://docs.chatalog.ai/zh-cn/releases/2023-releases.md) - [常见问题](https://docs.chatalog.ai/zh-cn/faq.md) - [公告](https://docs.chatalog.ai/zh-cn/gong-gao.md) - [暂时关闭删除消息模板功能](https://docs.chatalog.ai/zh-cn/gong-gao/zan-shi-guan-bi-shan-chu-xiao-xi-mu-ban-gong-neng.md): 2023 年 7 月 7 日 - [设置平台注意事项](https://docs.chatalog.ai/zh-cn/platform-setup/she-zhi-ping-tai-zhu-yi-shi-xiang.md): 接下来有很多地方是根据channel设置，请注意channel是否选对 - [注册和登录](https://docs.chatalog.ai/zh-cn/platform-setup/sign-up-and-sign-in.md) - [WhatsApp](https://docs.chatalog.ai/zh-cn/platform-setup/whatsapp-connection-guide.md) - [WhatsApp 对话收费](https://docs.chatalog.ai/zh-cn/platform-setup/whatsapp-connection-guide/whatsapp-pricing-update.md): (2025 年 7月 1日 起生效) - [WhatsApp 对话收费(2025年7月1日前)](https://docs.chatalog.ai/zh-cn/platform-setup/whatsapp-connection-guide/whatsapp-dui-hua-shou-fei-2025-nian-7-yue-1-ri-qian.md): (2025 年 5 月 起生效) - [Whatsapp 对话收费(2023)](https://docs.chatalog.ai/zh-cn/platform-setup/whatsapp-connection-guide/whatsapp-dui-hua-shou-fei-2023.md): (2023 年 6 月 1 日起生效) - [关闭 WhatsApp 号码的两步验证](https://docs.chatalog.ai/zh-cn/platform-setup/whatsapp-connection-guide/guan-bi-whatsapp-hao-ma-de-liang-bu-yan-zheng.md): 了解如何在 WhatsApp Manager 中关闭两步验证以进行迁移。 - [提交合资格使用 WhatsApp Business API 的电话号码](https://docs.chatalog.ai/zh-cn/platform-setup/whatsapp-connection-guide/satisfy-phone-number-requirements.md) - [WhatsApp Business API 显示名称指引](https://docs.chatalog.ai/zh-cn/platform-setup/whatsapp-connection-guide/whatsapp-business-api-display-name-guideline.md) - [申请官方商业帐号 (绿标认证)](https://docs.chatalog.ai/zh-cn/platform-setup/whatsapp-connection-guide/applying-for-official-business-account-green-tick.md) - [汇出 WhatsApp 对话(暂时停用)](https://docs.chatalog.ai/zh-cn/platform-setup/whatsapp-connection-guide/export-whatsapp-conversations.md) - [WhatsApp Business API 的限制](https://docs.chatalog.ai/zh-cn/platform-setup/whatsapp-connection-guide/whatsapp-business-api-limitations.md) - [了解广播讯息限额及设置WhatsApp商家档案](https://docs.chatalog.ai/zh-cn/platform-setup/whatsapp-connection-guide/whatsapp-broadcast-limit-and-setup-business-profile.md) - [有关WhatsApp Business API 被封锁](https://docs.chatalog.ai/zh-cn/platform-setup/whatsapp-connection-guide/you-guan-whatsapp-business-api-bei-feng-suo.md): WhatsApp Business API号解封教程 - [WhatsApp目录](https://docs.chatalog.ai/zh-cn/platform-setup/whatsapp-connection-guide/whatsapp-mu-lu.md) - [连接目录到您的號碼](https://docs.chatalog.ai/zh-cn/platform-setup/whatsapp-connection-guide/whatsapp-mu-lu/lian-jie-mu-lu-dao-nin-de-hao-ma.md) - [WhatsApp 流程](https://docs.chatalog.ai/zh-cn/platform-setup/whatsapp-connection-guide/whatsapp-flow.md) - [Instagram](https://docs.chatalog.ai/zh-cn/platform-setup/instagram-connection-guide.md) - [Facebook](https://docs.chatalog.ai/zh-cn/platform-setup/facebook-connection-guide.md) - [微信](https://docs.chatalog.ai/zh-cn/platform-setup/wechat.md) - [客服消息](https://docs.chatalog.ai/zh-cn/platform-setup/wechat/ke-fu-xiao-xi.md) - [LINE](https://docs.chatalog.ai/zh-cn/platform-setup/line.md): 本指南将引导您逐步将 LINE 官方账号连接到 Chatalog，让您能够直接在 Chatalog 平台上管理 LINE 对话、自动回复消息，并追踪客户互动。 - [联系人](https://docs.chatalog.ai/zh-cn/contact-setup/contact.md): 在联系人页面上，你可以管理所有的联系人以及相关的标签和自定义字段。 - [导入、导出及新增联系人](https://docs.chatalog.ai/zh-cn/contact-setup/contact/import-export-add-contact.md) - [联系人资料](https://docs.chatalog.ai/zh-cn/contact-setup/contact/contact-activity.md) - [备忘录](https://docs.chatalog.ai/zh-cn/contact-setup/contact/notes.md) - [封锁与解封联系人](https://docs.chatalog.ai/zh-cn/contact-setup/contact/block-unblock.md) - [刪除联系人](https://docs.chatalog.ai/zh-cn/contact-setup/contact/delete-contact.md) - [联系人列表 (WhatsApp)](https://docs.chatalog.ai/zh-cn/contact-setup/contact-list-whatsapp.md) - [标签管理](https://docs.chatalog.ai/zh-cn/contact-setup/label-management.md) - [自定义字段](https://docs.chatalog.ai/zh-cn/contact-setup/custom-field.md) - [广播信息 (WhatsApp)](https://docs.chatalog.ai/zh-cn/broacast-setup/broadcast-whatsapp.md): 广播信息可以为您节省时间，无需逐一向用户发送相同的信息。可以建立一个信息并群发至多个用户。 - [创建或导入联系人列表以进行群发信息](https://docs.chatalog.ai/zh-cn/broacast-setup/broadcast-whatsapp/chuang-jian-huo-dao-ru-lian-xi-ren-lie-biao-yi-jin-xing-qun-fa-xin-xi.md) - [创建信息模板](https://docs.chatalog.ai/zh-cn/broacast-setup/broadcast-whatsapp/create-a-whatsapp-message-template.md): WhatsApp 信息模板允许企业在 24 小时信息窗口之外 向客户发送 预先审核的信息。所有模板必须提交给 WhatsApp 审核并通过后才能使用。 - [创建轮播模式模板](https://docs.chatalog.ai/zh-cn/broacast-setup/broadcast-whatsapp/chuang-jian-lun-bo-mo-shi-mu-ban.md): 轮播模式，允许你在水平滚动视图中发送一条文本信息，并附有一组最多 10 张轮播卡。 请按照以下步骤创建轮播模式模板。 - [如何推送WhatsApp 广播信息](https://docs.chatalog.ai/zh-cn/broacast-setup/broadcast-whatsapp/how-to-send-whatsapp-broadcast.md) - [信息模板的选择性显示](https://docs.chatalog.ai/zh-cn/broacast-setup/broadcast-whatsapp/selective-display-of-templates.md): 现在我们在信息页面支援自订手动发送模版，方便用户在对话过程中更轻松地找到并发送最常用的范本 - [广播信息 - 定期通知 (Facebook)](https://docs.chatalog.ai/zh-cn/broacast-setup/broadcast-recurring-notification-facebook.md): 定期通知是持续向联络人发放讯息的功能。联络人同意接收某主题的讯息及其发放频率，你便可以主动发放讯息给这些联络人。 - [群发信息 (非WhatsApp)](https://docs.chatalog.ai/zh-cn/broacast-setup/broadcast-non-whatsapp.md): 群发信息（广播）可以为你节省时间，无需逐个向用户发送相同的信息。可以创建一个信息并群发至多个用户。 - [群发](https://docs.chatalog.ai/zh-cn/broacast-setup/qun-fa.md): 群发页面介绍，如要使用群发功能清闲建立信息范本 - [信息](https://docs.chatalog.ai/zh-cn/crm-quickstarts/messages.md) - [信息页面指南](https://docs.chatalog.ai/zh-cn/crm-quickstarts/messages/message-page-overview.md) - [消息状态图标指南](https://docs.chatalog.ai/zh-cn/crm-quickstarts/messages/message-status-icons-guide.md) - [收件箱的权限设置](https://docs.chatalog.ai/zh-cn/crm-quickstarts/messages/shou-jian-xiang-de-quan-xian-she-zhi.md) - [备忘录](https://docs.chatalog.ai/zh-cn/crm-quickstarts/messages/bei-wang-lu.md) - [导出对话](https://docs.chatalog.ai/zh-cn/crm-quickstarts/messages/export-conversation.md) - [指派对话后的自动讯息](https://docs.chatalog.ai/zh-cn/crm-quickstarts/messages/auto-message-for-assigning.md) - [导入新联络人并打开 - 单个导入](https://docs.chatalog.ai/zh-cn/crm-quickstarts/messages/dao-ru-xin-lian-luo-ren-bing-da-kai-dan-ge-dao-ru.md) - [导入新联络人并打开 - 多个导入](https://docs.chatalog.ai/zh-cn/crm-quickstarts/messages/dao-ru-xin-lian-luo-ren-bing-da-kai-duo-ge-dao-ru.md) - [快速发送 - 机器人流程，已保存回复，WhatsApp流程](https://docs.chatalog.ai/zh-cn/crm-quickstarts/messages/quick-send-bot-flow-saved-replies-whatsapp-flow.md) - [对话流程（基本）](https://docs.chatalog.ai/zh-cn/crm-quickstarts/flow.md): 对话流程（Chat Flow）是用流程图工具将所有信息、动作以及过渡串连在一起提前设置规则的信息自动回复功能。 - [开场白、首个私信、限时动态提及](https://docs.chatalog.ai/zh-cn/crm-quickstarts/flow/kai-chang-bai-shou-ge-si-xin-xian-shi-dong-tai-ti-ji.md) - [非营业时间](https://docs.chatalog.ai/zh-cn/crm-quickstarts/flow/non-business-hour.md) - [流程管理工具](https://docs.chatalog.ai/zh-cn/crm-quickstarts/flow/liu-cheng-guan-li-gong-ju.md) - [对话流程（自定义）](https://docs.chatalog.ai/zh-cn/crm-quickstarts/customized-flow.md): 对话流程（Chat Flow）是用流程图工具将所有信息、动作以及过渡串连在一起提前设置规则的信息自动回复功能。 - [基本对话区块](https://docs.chatalog.ai/zh-cn/crm-quickstarts/customized-flow/basic-flow-block.md) - [触发流程](https://docs.chatalog.ai/zh-cn/crm-quickstarts/customized-flow/chu-fa-liu-cheng.md): 自定义关键词（部分符合/完全符合） ， 任意关键词 - [指派对话](https://docs.chatalog.ai/zh-cn/crm-quickstarts/customized-flow/zhi-pai-dui-hua.md) - [条件漏斗](https://docs.chatalog.ai/zh-cn/crm-quickstarts/customized-flow/condition_funnel.md) - [自定义资料与用户输入](https://docs.chatalog.ai/zh-cn/crm-quickstarts/customized-flow/custom-field-and-user-input-setup-in-flow.md) - [调用API接口](https://docs.chatalog.ai/zh-cn/crm-quickstarts/customized-flow/diao-yong-api-jie-kou.md): 调用API接口板块提供自动 HTTP 回调函数，您可以使用这些函数通过各种方法执行 API 请求，包括 GET、POST、PUT、DELETE 等。 - [智能延迟区块](https://docs.chatalog.ai/zh-cn/crm-quickstarts/customized-flow/zhi-neng-yan-chi-qu-kuai.md) - [发送邮件流程区块](https://docs.chatalog.ai/zh-cn/crm-quickstarts/customized-flow/send-email.md) - [便利贴](https://docs.chatalog.ai/zh-cn/crm-quickstarts/customized-flow/sticky-notes.md) - [营业时间检查器](https://docs.chatalog.ai/zh-cn/crm-quickstarts/customized-flow/business-hour-checker.md) - [AI 智能代理](https://docs.chatalog.ai/zh-cn/ai-tools/ai-zhi-neng-dai-li.md) - [AI工具 - AI 写手 & 文件回复](https://docs.chatalog.ai/zh-cn/ai-tools/ai-tools-ai-writer-and-doc-reply.md) - [管理AI智能文件回复项目](https://docs.chatalog.ai/zh-cn/ai-tools/manage-projects-for-ai-reply-from-document.md) - [AI 智能文件回复流程区块](https://docs.chatalog.ai/zh-cn/ai-tools/ai-knowledge.md): AI 智能文件回复由 ChatGPT 技术支持，上传你的文档让他成为你的智能助理，自动解答客户咨询。 - [AI 写作助手&顾问](https://docs.chatalog.ai/zh-cn/ai-tools/ai-writer.md): AI 写作助手功能由 ChatGPT 技术支持，几秒内即可将关键信息加工自动生成文章。 - [AI 对话流程区块](https://docs.chatalog.ai/zh-cn/ai-tools/ai-dui-hua-liu-cheng-qu-kuai.md) - [如何为AI 对话写一份好的提示语](https://docs.chatalog.ai/zh-cn/ai-tools/ai-dui-hua-liu-cheng-qu-kuai/ru-he-wei-ai-dui-hua-xie-yi-fen-hao-de-ti-shi-yu.md) - [AI 漏斗流程区块](https://docs.chatalog.ai/zh-cn/ai-tools/ai-funnel.md) - [创建和管理预约](https://docs.chatalog.ai/zh-cn/booking/create-and-manage-bookings.md) - [发送预约确认、取消及提醒消息](https://docs.chatalog.ai/zh-cn/booking/send-booking-confirmation-cancellation-and-reminder-messages.md) - [优惠券](https://docs.chatalog.ai/zh-cn/coupon.md) - [贴文自动回复 Post Auto Reply](https://docs.chatalog.ai/zh-cn/post-auto-reply/tie-wen-zi-dong-hui-fu-post-auto-reply.md): 只适用於Instagram 及 Facebook - [建立贴文自动回复](https://docs.chatalog.ai/zh-cn/post-auto-reply/tie-wen-zi-dong-hui-fu-post-auto-reply/post-auto-reply.md): 通过建立贴文自动回复，可以按你所设计的形式自动回复评论过你发布的贴文的用户。贴文自动回复可以从下面三种页签中建立： 所有贴文、贴文Bots 或者 IG 直播Bots。 - [建立多个贴文自动回复](https://docs.chatalog.ai/zh-cn/post-auto-reply/tie-wen-zi-dong-hui-fu-post-auto-reply/jian-li-duo-ge-tie-wen-zi-dong-hui-fu.md): 设立前需要留意至少有建立一个机器人，才可以应用 - [管理所有贴文 bot](https://docs.chatalog.ai/zh-cn/post-auto-reply/tie-wen-zi-dong-hui-fu-post-auto-reply/guan-li-suo-you-tie-wen-bot.md) - [建立 IG 直播 Bot](https://docs.chatalog.ai/zh-cn/post-auto-reply/tie-wen-zi-dong-hui-fu-post-auto-reply/jian-li-ig-zhi-bo-bot.md) - [分析页面](https://docs.chatalog.ai/zh-cn/analytics/analytics-page.md) - [升级计划](https://docs.chatalog.ai/zh-cn/settings/upgrade-plan.md) - [账号详情](https://docs.chatalog.ai/zh-cn/settings/account-details.md) - [雙重認證 (2FA)](https://docs.chatalog.ai/zh-cn/settings/shuang-zhong-ren-zheng-2fa.md) - [开启双重认证（2FA）- 只适用于账户拥有人](https://docs.chatalog.ai/zh-cn/settings/shuang-zhong-ren-zheng-2fa/kai-qi-shuang-chong-ren-zheng-2fa-zhi-shi-yong-yu-zhang-hu-yong-you-ren.md): 开启2FA的教学 - [关闭双重认证（2FA）- 只适用于账户拥有人](https://docs.chatalog.ai/zh-cn/settings/shuang-zhong-ren-zheng-2fa/guan-bi-shuang-chong-ren-zheng-2fa-zhi-shi-yong-yu-zhang-hu-yong-you-ren.md): 关闭2FA的教学 - [使用2FA 在网页版登入](https://docs.chatalog.ai/zh-cn/settings/shuang-zhong-ren-zheng-2fa/shi-yong-2fa-zai-wang-ye-ban-deng-ru.md) - [使用2FA 在手机APP上登入](https://docs.chatalog.ai/zh-cn/settings/shuang-zhong-ren-zheng-2fa/shi-yong-2fa-zai-shou-ji-app-shang-deng-ru.md) - [用戶管理](https://docs.chatalog.ai/zh-cn/settings/user-management.md) - [新增团队成员](https://docs.chatalog.ai/zh-cn/settings/user-management/add-team-member.md) - [用户状态](https://docs.chatalog.ai/zh-cn/settings/user-management/yong-hu-zhuang-tai.md) - [团队管理](https://docs.chatalog.ai/zh-cn/settings/team-management.md) - [客服人员排班管理](https://docs.chatalog.ai/zh-cn/settings/team-management/agent-roster-management.md) - [高级权限设置（Beta版）](https://docs.chatalog.ai/zh-cn/settings/team-management/gao-ji-quan-xian-she-zhi-beta-ban.md) - [通知](https://docs.chatalog.ai/zh-cn/settings/notification.md) - [网页聊天](https://docs.chatalog.ai/zh-cn/settings/chat-widget.md) - [在 wordpress 上配置网络聊天插件](https://docs.chatalog.ai/zh-cn/settings/chat-widget/zai-wordpress-shang-pei-zhi-wang-luo-liao-tian-cha-jian.md) - [在 Shopify 上设置 Web Chat](https://docs.chatalog.ai/zh-cn/settings/chat-widget/zai-shopify-shang-she-zhi-web-chat.md): 在 Shopify 上设置 Web Chat 很简单。只需将代码嵌入相应的位置，让您的客户可以在其首选渠道上与您聊天，包括 WhatsApp 和 Instagram - [在网页上新增 WhatsApp 按钮链接到你的 WhatsApp Business 帐号](https://docs.chatalog.ai/zh-cn/settings/chat-widget/add-whatsapp-button-to-your-website-that-links-to-your-whatsapp-business-account.md) - [自动跟进功能](https://docs.chatalog.ai/zh-cn/settings/auto_follow-ups.md) - [显示名称](https://docs.chatalog.ai/zh-cn/settings/xian-shi-ming-cheng.md) - [语音转文字](https://docs.chatalog.ai/zh-cn/settings/speech-to-text.md) - [支持语言](https://docs.chatalog.ai/zh-cn/settings/supported-languages.md) - [WhatsApp 余额提醒](https://docs.chatalog.ai/zh-cn/settings/whatsapp-credit-alert.md) - [手机应用程序下载](https://docs.chatalog.ai/zh-cn/chatalog_mobile_app/download.md) - [注册和登录](https://docs.chatalog.ai/zh-cn/chatalog_mobile_app/sign-up-and-sign-in.md) - [对话列表](https://docs.chatalog.ai/zh-cn/chatalog_mobile_app/conversation_list.md) - [对话和回复](https://docs.chatalog.ai/zh-cn/chatalog_mobile_app/conversations_and_responses.md) - [联系信息页面](https://docs.chatalog.ai/zh-cn/chatalog_mobile_app/contact-info.md) - [设置页面](https://docs.chatalog.ai/zh-cn/chatalog_mobile_app/settings.md) ## 繁體中文 - [歡迎來到 Chatalog](https://docs.chatalog.ai/zh-hk/welcome-to-chatalog.md): 歡迎來到 chatalog 幫助中心! 在這裡探索所有社交媒體即時通訊及聊天機械人的知識，開展你的營銷自動化之旅! - [更新日誌](https://docs.chatalog.ai/zh-hk/releases.md) - [2026 更新日誌](https://docs.chatalog.ai/zh-hk/releases/2026-release-notes.md) - [2026 網頁版更新日誌](https://docs.chatalog.ai/zh-hk/releases/2026-release-notes/web.md): 此頁面僅包含網頁版的更新內容。如需查看最新的手機 App 更新，請前往「手機 App 更新日誌」頁面。 - [2026 手機 App 更新日誌](https://docs.chatalog.ai/zh-hk/releases/2026-release-notes/mobile-app.md): 此頁面僅包含手機 App的更新內容。 如需查看最新的網頁版更新，請前往「網頁版更新日誌」頁面。 - [2025 更新日誌](https://docs.chatalog.ai/zh-hk/releases/2025-release.md) - [2024 更新日誌](https://docs.chatalog.ai/zh-hk/releases/2024-releases.md) - [2023 更新日誌](https://docs.chatalog.ai/zh-hk/releases/2023-releases.md) - [常見問題](https://docs.chatalog.ai/zh-hk/faq.md) - [公告](https://docs.chatalog.ai/zh-hk/announcement.md) - [暫時關閉刪除消息模板功能](https://docs.chatalog.ai/zh-hk/announcement/temporarily-disable-the-delete-message-template-function.md): 2023 年 7 月 7 日 - [設置平台注意事項](https://docs.chatalog.ai/zh-hk/platform-setup/she-zhi-ping-tai-zhu-yi-shi-xiang.md): 接下來有很多地方是根據channel設置，請注意channel是否選對 - [註冊和登錄](https://docs.chatalog.ai/zh-hk/platform-setup/sign-up-and-sign-in.md) - [WhatsApp](https://docs.chatalog.ai/zh-hk/platform-setup/whatsapp-connection-guide.md) - [WhatsApp 對話收費](https://docs.chatalog.ai/zh-hk/platform-setup/whatsapp-connection-guide/whatsapp-pricing-updates.md): (2025 年 7月 1日起生效) - [WhatsApp 對話收費(2025年7月1日前)](https://docs.chatalog.ai/zh-hk/platform-setup/whatsapp-connection-guide/whatsapp-conversation-fee.md): (2025 年 5 月起生效) - [Whatsapp 對話收費(2023)](https://docs.chatalog.ai/zh-hk/platform-setup/whatsapp-connection-guide/whatsapp-dui-hua-shou-fei-2023.md): (2023 年 6 月 1 日起生效) - [關閉 WhatsApp 號碼的兩步驟驗證](https://docs.chatalog.ai/zh-hk/platform-setup/whatsapp-connection-guide/turn-off-whatsapp-number-two-step-verification.md): 了解如何在 WhatsApp Manager 中關閉兩步驟驗證以進行遷移。 - [WhatsApp Business API 顯示名稱指引](https://docs.chatalog.ai/zh-hk/platform-setup/whatsapp-connection-guide/whatsapp-business-api-display-name-guideline.md) - [申請官方商業帳號 (綠剔認證)](https://docs.chatalog.ai/zh-hk/platform-setup/whatsapp-connection-guide/applying-for-official-business-account-green-tick.md) - [匯出 WhatsApp 對話(暫時停用)](https://docs.chatalog.ai/zh-hk/platform-setup/whatsapp-connection-guide/export-whatsapp-conversations.md) - [WhatsApp Business API 的限制](https://docs.chatalog.ai/zh-hk/platform-setup/whatsapp-connection-guide/whatsapp-business-api-limitations.md) - [了解廣播訊息限額及設置WhatsApp商家檔案](https://docs.chatalog.ai/zh-hk/platform-setup/whatsapp-connection-guide/whatsapp-broadcast-limit-and-setup-business-profile.md) - [有關WhatsApp Business API 被封鎖](https://docs.chatalog.ai/zh-hk/platform-setup/whatsapp-connection-guide/you-guan-whatsapp-business-api-bei-feng-suo.md): WhatsApp Business API 解封教程 - [提交合資格使用 WhatsApp Business API 的電話號碼](https://docs.chatalog.ai/zh-hk/platform-setup/whatsapp-connection-guide/satisfy-phone-number-requirements.md) - [WhatsApp 目錄](https://docs.chatalog.ai/zh-hk/platform-setup/whatsapp-connection-guide/whatsapp-menu.md) - [連接目錄到你的號碼](https://docs.chatalog.ai/zh-hk/platform-setup/whatsapp-connection-guide/whatsapp-menu/lian-jie-mu-lu-dao-ni-de-hao-ma.md) - [WhatsApp 流程](https://docs.chatalog.ai/zh-hk/platform-setup/whatsapp-connection-guide/whatsapp-flow.md) - [Instagram](https://docs.chatalog.ai/zh-hk/platform-setup/instagram-connection-guide.md) - [Facebook](https://docs.chatalog.ai/zh-hk/platform-setup/facebook-connection-guide.md) - [WeChat 微信](https://docs.chatalog.ai/zh-hk/platform-setup/wechat.md) - [客服消息](https://docs.chatalog.ai/zh-hk/platform-setup/wechat/ke-fu-xiao-xi.md) - [LINE](https://docs.chatalog.ai/zh-hk/line.md): 本指南將引導您逐步將 LINE 官方帳號連接到 Chatalog，讓您能夠直接在 Chatalog 平台上管理 LINE 對話、自動回覆訊息，並追蹤客戶互動。 - [聯絡人](https://docs.chatalog.ai/zh-hk/contact-setup/contact.md): 在聯絡人頁面上，你可以管理你所有的聯絡人以及他們帶有的標記以滿足客戶關係管理的需要。 - [匯入、匯出及新增聯絡人](https://docs.chatalog.ai/zh-hk/contact-setup/contact/import-export-add-contact.md) - [聯絡人資料](https://docs.chatalog.ai/zh-hk/contact-setup/contact/contact-activity.md) - [封鎖與解封聯絡人](https://docs.chatalog.ai/zh-hk/contact-setup/contact/block-unblock.md) - [刪除聯絡人](https://docs.chatalog.ai/zh-hk/contact-setup/contact/delete-contact.md) - [客戶備忘錄](https://docs.chatalog.ai/zh-hk/contact-setup/contact/ke-hu-bei-wang-lu.md) - [聯絡人列表 (WhatsApp)](https://docs.chatalog.ai/zh-hk/contact-setup/contact-list-whatsapp.md) - [標記管理](https://docs.chatalog.ai/zh-hk/contact-setup/label-management.md) - [自訂資料](https://docs.chatalog.ai/zh-hk/contact-setup/custom-fields.md) - [廣播訊息 (WhatsApp)](https://docs.chatalog.ai/zh-hk/broadcast-setup/broadcast-whatsapp.md): 廣播訊息可以為你節省時間，無需逐一向用戶發送相同的訊息。 可以建立一個資訊並群發至多個使用者。 - [新增或匯入聯絡人列表以進行廣播訊息](https://docs.chatalog.ai/zh-hk/broadcast-setup/broadcast-whatsapp/create-or-import-a-contact-list-for-broadcast.md) - [創建訊息範本](https://docs.chatalog.ai/zh-hk/broadcast-setup/broadcast-whatsapp/create-a-whatsapp-message-template.md): WhatsApp 訊息範本允許企業在 24 小時訊息視窗之外 向客戶發送 預先審核的訊息。所有範本都必須提交給 WhatsApp 審核並通過後才能使用。 - [創建輪播模式範本](https://docs.chatalog.ai/zh-hk/broadcast-setup/broadcast-whatsapp/create-a-carousel-template.md): 輪播模式，讓你在水平滾動視圖中發送文字訊息，並附有一組最多 10 張輪播卡。 請依照以下步驟建立輪播模式範本。 - [如何推送WhatsApp 廣播訊息](https://docs.chatalog.ai/zh-hk/broadcast-setup/broadcast-whatsapp/how-to-send-whatsapp-broadcast.md) - [範本訊息的選擇性顯示](https://docs.chatalog.ai/zh-hk/broadcast-setup/broadcast-whatsapp/selective-display-of-templates.md): 現在我們在訊息頁面支援自訂手動發送模板，方便用戶在對話過程中更輕鬆地找到並發送最常用的範本 - [(舊)創建單訊息模式範本](https://docs.chatalog.ai/zh-hk/broadcast-setup/broadcast-whatsapp/create-a-whatsapp-message-template-1.md): 單訊息模式，可讓您發2送一條短信，或一條帶有圖像/視訊/文件的短信。 請依照以下步驟建立單資訊模式範本。 - [廣播訊息 - 定期通知 (Facebook)](https://docs.chatalog.ai/zh-hk/broadcast-setup/broadcast-recurring-notification-facebook.md): 定期通知是持續向聯絡人發放訊息的功能。聯絡人同意接收某主題的訊息及其發放頻率，你便可以主動發放訊息給這些聯絡人。 - [廣播訊息 (非WhatsApp)](https://docs.chatalog.ai/zh-hk/broadcast-setup/broadcast-non-whatsapp.md): Broadcast 能讓你節省發送單一信息到多個用戶的時間。你可以透過此功能建立一個信息並廣播到多個用戶。 - [廣播 Broadcast](https://docs.chatalog.ai/zh-hk/broadcast-setup/guang-bo-broadcast.md): 廣播頁面介紹，如要使用廣播功能請先建立訊息範本 - [訊息](https://docs.chatalog.ai/zh-hk/crm-quickstarts/messages.md) - [訊息頁面指南](https://docs.chatalog.ai/zh-hk/crm-quickstarts/messages/message-page-overview.md) - [訊息狀態圖標指南](https://docs.chatalog.ai/zh-hk/crm-quickstarts/messages/message-status-icons-guide.md) - [收件匣的權限設定](https://docs.chatalog.ai/zh-hk/crm-quickstarts/messages/inbox-permissions.md) - [備忘錄](https://docs.chatalog.ai/zh-hk/crm-quickstarts/messages/bei-wang-lu.md) - [匯出對話](https://docs.chatalog.ai/zh-hk/crm-quickstarts/messages/export-conversation.md): 在WhatsApp API 中只能匯出對話，並不能匯入 - [指派對話後的自動訊息](https://docs.chatalog.ai/zh-hk/crm-quickstarts/messages/auto-message-for-assigning-conversation.md) - [匯入新聯絡人並打開- 單個匯入](https://docs.chatalog.ai/zh-hk/crm-quickstarts/messages/hui-ru-xin-lian-luo-ren-bing-da-kai-dan-ge-hui-ru.md) - [匯入新聯絡人並打開- 多個匯入](https://docs.chatalog.ai/zh-hk/crm-quickstarts/messages/hui-ru-xin-lian-luo-ren-bing-da-kai-duo-ge-hui-ru.md) - [快速發送 - 機器人流程，已保存回覆，WhatsApp流程](https://docs.chatalog.ai/zh-hk/crm-quickstarts/messages/quick-send-bot-flow-saved-replies-whatsapp-flow.md) - [範本訊息](https://docs.chatalog.ai/zh-hk/crm-quickstarts/messages/fan-ben-xun-xi.md) - [對話流程（基本）](https://docs.chatalog.ai/zh-hk/crm-quickstarts/flow.md): 對話流程（Chat Flow）是用流程圖工具將所有信息、動作以及過渡串連在一起提前設置規則的訊息自動回复功能。 - [首個私訊、開場白、限時動態提及](https://docs.chatalog.ai/zh-hk/crm-quickstarts/flow/custom-field-and-user-input-setup-in-flow.md) - [非營業時間](https://docs.chatalog.ai/zh-hk/crm-quickstarts/flow/etting-up-non-business-hours.md) - [流程管理工具](https://docs.chatalog.ai/zh-hk/crm-quickstarts/flow/flow-management-tools.md) - [流程的選擇性顯示](https://docs.chatalog.ai/zh-hk/crm-quickstarts/flow/liu-cheng-de-xuan-ze-xing-xian-shi.md): 現在我們支援在訊息頁面自訂手動發送流程，方便使用者在對話過程中更輕鬆地找到並發送最常用的流程。 - [對話流程（自定義）](https://docs.chatalog.ai/zh-hk/crm-quickstarts/customized-flow.md): 對話流程（Chat Flow）是用流程圖工具將所有信息、動作以及過渡串連在一起提前設置規則的信息自動回复功能。 - [基本對話區塊](https://docs.chatalog.ai/zh-hk/crm-quickstarts/customized-flow/flow-blocks.md) - [對話流程範本參考](https://docs.chatalog.ai/zh-hk/crm-quickstarts/customized-flow/flow-blocks/dui-hua-liu-cheng-fan-ben-can-kao.md) - [活動預約流程](https://docs.chatalog.ai/zh-hk/crm-quickstarts/customized-flow/flow-blocks/dui-hua-liu-cheng-fan-ben-can-kao/huo-dong-yu-yue-liu-cheng.md): 活動預約流程：用於收集參加者資料，以日後查閱 - [取消訂閱流程](https://docs.chatalog.ai/zh-hk/crm-quickstarts/customized-flow/flow-blocks/dui-hua-liu-cheng-fan-ben-can-kao/qu-xiao-ding-yue-liu-cheng.md): 用於客戶拒絕或不想接收類近或推廣 - [觸發流程](https://docs.chatalog.ai/zh-hk/crm-quickstarts/customized-flow/flow-trigger.md): 自訂關鍵字(部分符合/完全符合) , 任意關鍵字 - [指派對話](https://docs.chatalog.ai/zh-hk/crm-quickstarts/customized-flow/assign-conversation.md) - [條件漏斗](https://docs.chatalog.ai/zh-hk/crm-quickstarts/customized-flow/condition-funnel.md) - [自訂資料與用戶輸入](https://docs.chatalog.ai/zh-hk/crm-quickstarts/customized-flow/custom-field-and-user-input-setup-in-flow.md) - [設置調用API接口](https://docs.chatalog.ai/zh-hk/crm-quickstarts/customized-flow/setting-up-call-api-block-in-flow.md): 調用API接口板塊提供自動 HTTP 回調函數，您可以使用這些函數通過各種方法執行 API 請求，包括 GET、POST、PUT、DELETE 等。 - [智能延遲區塊](https://docs.chatalog.ai/zh-hk/crm-quickstarts/customized-flow/zhi-neng-yan-chi-qu-kuai.md) - [發送電郵流程區塊](https://docs.chatalog.ai/zh-hk/crm-quickstarts/customized-flow/send-email.md) - [便利貼](https://docs.chatalog.ai/zh-hk/crm-quickstarts/customized-flow/sticky-notes.md) - [營業時間檢查器](https://docs.chatalog.ai/zh-hk/crm-quickstarts/customized-flow/business-hour-checker.md) - [AI 智能代理](https://docs.chatalog.ai/zh-hk/ai-tools/ai-agent.md) - [AI 工具 - AI 寫手 & 文件回覆](https://docs.chatalog.ai/zh-hk/ai-tools/ai-tools-ai-writer-and-doc-reply.md) - [管理 AI 文件回覆項目](https://docs.chatalog.ai/zh-hk/ai-tools/manage-projects-for-ai-reply-from-document.md) - [AI 文件回覆流程區塊](https://docs.chatalog.ai/zh-hk/ai-tools/ai-knowledge.md) - [AI 對話​​流程區塊](https://docs.chatalog.ai/zh-hk/ai-tools/ai-dialog.md) - [如何為AI 對話寫一份好的提示語](https://docs.chatalog.ai/zh-hk/ai-tools/ai-dialog/how-to-write-good-prompts-for-your-ai-dialog.md) - [AI 漏斗流程區塊](https://docs.chatalog.ai/zh-hk/ai-tools/ai-funnel.md) - [AI 寫手 & 顧問​](https://docs.chatalog.ai/zh-hk/ai-tools/ai-writer.md): AI 寫手功能由 ChatGPT 技術支持，快至秒計便可將關鍵資訊轉換成文章。 - [建立和管理預約](https://docs.chatalog.ai/zh-hk/booking/create-and-manage-bookings.md) - [發送預約確認、取消及提醒訊息](https://docs.chatalog.ai/zh-hk/booking/send-booking-confirmation-cancellation-and-reminder-messages.md) - [優惠券](https://docs.chatalog.ai/zh-hk/coupon.md) - [貼文自動回覆Post Auto Reply](https://docs.chatalog.ai/zh-hk/post-autoreply/tie-wen-zi-dong-hui-fu-post-auto-reply.md): 只適用於Instagram 及 Facebook - [設立貼文自動回覆](https://docs.chatalog.ai/zh-hk/post-autoreply/tie-wen-zi-dong-hui-fu-post-auto-reply/post-auto-reply.md): 按你所設計的匹配形式自動回覆在貼文上評論(comment)過的用戶。貼文自動回覆可以從其中一個頁籤建立而成： 所有貼文、貼文Bots和 IG直播Bots。 - [設立多個貼文自動回復](https://docs.chatalog.ai/zh-hk/post-autoreply/tie-wen-zi-dong-hui-fu-post-auto-reply/she-li-duo-ge-tie-wen-zi-dong-hui-fu.md): 設立前需要留意至少有建立一個機器人，才可以應用 - [管理機器人](https://docs.chatalog.ai/zh-hk/post-autoreply/tie-wen-zi-dong-hui-fu-post-auto-reply/guan-li-ji-qi-ren.md): 如何管理所有 bot - [建立 IG 直播 Bot](https://docs.chatalog.ai/zh-hk/post-autoreply/tie-wen-zi-dong-hui-fu-post-auto-reply/jian-li-ig-zhi-bo-bot.md): 如何建立INSTAGRAM 直播機器人 - [分析頁面](https://docs.chatalog.ai/zh-hk/analytics/analytics-page.md) - [升級計劃](https://docs.chatalog.ai/zh-hk/settings/upgrade-plan.md) - [帳號詳情](https://docs.chatalog.ai/zh-hk/settings/account-details.md) - [雙重認證 (2FA)](https://docs.chatalog.ai/zh-hk/settings/shuang-zhong-ren-zheng-2fa.md): 帳戶擁有者可以啟用 雙重驗證 (2FA) 功能，並要求所有團隊成員在登入其帳戶時使用它。這將有助於確保帳戶和數據的安全性。 - [開啟雙重認證（2FA）- 只適用於賬戶擁有人](https://docs.chatalog.ai/zh-hk/settings/shuang-zhong-ren-zheng-2fa/kai-qi-shuang-zhong-ren-zheng-2fa-zhi-shi-yong-wu-zhang-hu-yong-you-ren.md): 開啟2FA的教學 - [關閉雙重認證（2FA）- 只適用於賬戶擁有人](https://docs.chatalog.ai/zh-hk/settings/shuang-zhong-ren-zheng-2fa/guan-bi-shuang-zhong-ren-zheng-2fa-zhi-shi-yong-wu-zhang-hu-yong-you-ren.md): 關閉2FA 的教學 - [使用2FA 在網頁版登入](https://docs.chatalog.ai/zh-hk/settings/shuang-zhong-ren-zheng-2fa/shi-yong-2fa-zai-wang-ye-ban-deng-ru.md) - [使用2FA 在手機APP上登入](https://docs.chatalog.ai/zh-hk/settings/shuang-zhong-ren-zheng-2fa/shi-yong-2fa-zai-shou-ji-app-shang-deng-ru.md) - [用戶管理](https://docs.chatalog.ai/zh-hk/settings/user-management.md) - [新增團隊成員](https://docs.chatalog.ai/zh-hk/settings/user-management/add-team-member.md) - [用户狀態](https://docs.chatalog.ai/zh-hk/settings/user-management/yong-hu-zhuang-tai.md) - [團隊管理](https://docs.chatalog.ai/zh-hk/settings/team-management.md) - [客服人員排班管理](https://docs.chatalog.ai/zh-hk/settings/team-management/agent-roster-management.md) - [高級權限設定（Beta版）](https://docs.chatalog.ai/zh-hk/settings/team-management/gao-ji-quan-xian-she-ding-beta-ban.md) - [通知](https://docs.chatalog.ai/zh-hk/settings/notification.md) - [網頁聊天](https://docs.chatalog.ai/zh-hk/settings/chat-widget.md) - [在 wordpress 上配置網絡聊天插件](https://docs.chatalog.ai/zh-hk/settings/chat-widget/zai-wordpress-shang-pei-zhi-wang-luo-liao-tian-cha-jian.md) - [在 Shopify 上設置 Web Chat](https://docs.chatalog.ai/zh-hk/settings/chat-widget/zai-shopify-shang-she-zhi-web-chat.md): Shopify 上設置 Web Chat 很簡單。只需將代碼嵌入相應的位置，讓您的客戶可以在其首選渠道上與您聊天，包括 WhatsApp 和 Instagram。 - [在網頁上新增 WhatsApp 按鈕連結到你的 WhatsApp Business 帳號](https://docs.chatalog.ai/zh-hk/settings/chat-widget/add-whatsapp-button-to-your-website-that-links-to-your-whatsapp-business-account.md) - [自動跟進功能](https://docs.chatalog.ai/zh-hk/settings/auto_follow-ups.md) - [顯示名稱](https://docs.chatalog.ai/zh-hk/settings/names-display.md) - [語音轉文字](https://docs.chatalog.ai/zh-hk/settings/speech-to-text.md) - [系統通知](https://docs.chatalog.ai/zh-hk/settings/system-notification.md) - [轉帳手續費](https://docs.chatalog.ai/zh-hk/settings/system-notification/transfer-admin-fee.md) - [支援語言](https://docs.chatalog.ai/zh-hk/settings/supported-languages.md) - [WhatsApp 餘額提醒](https://docs.chatalog.ai/zh-hk/settings/whatsapp-credit-alert.md) - [手機應用程式下載](https://docs.chatalog.ai/zh-hk/chatalog_mobile_app/download.md) - [註冊和登錄](https://docs.chatalog.ai/zh-hk/chatalog_mobile_app/sign-up-and-sign-in.md) - [對話列表](https://docs.chatalog.ai/zh-hk/chatalog_mobile_app/conversation_list.md) - [對話和回覆](https://docs.chatalog.ai/zh-hk/chatalog_mobile_app/conversations_and_responses.md) - [聯絡資訊頁面](https://docs.chatalog.ai/zh-hk/chatalog_mobile_app/contact-info.md) - [設定頁面](https://docs.chatalog.ai/zh-hk/chatalog_mobile_app/settings.md)