Coupon
The Coupon feature allows you to create and distribute redeemable coupons directly through your chatbot flows. You can manage coupons from the E-commerce page and automatically send them to customers using the new Distribute Coupon flow block.
This is an add-on feature. Please contact your account manager if you would like to enable it for your organization.
Overview
With the Coupon feature, you can:
Create and manage coupon campaigns
Set coupon validity periods and redemption limits
Customize the coupon redeem page
Distribute coupons automatically through chatbot flows
Track coupon redemption records
Accessing the Coupon Feature
Go to: E-commerce → Coupons
From this page, you can:
Create new coupons
View existing coupons
Check redemption records
Configure the redeem page
Create a Coupon
Click Create Coupon to add a new coupon.
Required Fields
Code
The coupon code customers will redeem. You can either let the system automatically generate the code or create a custom code manually.
Name
Coupon name
Active Period
Coupon validity period
Optional Fields
Overall Redemption Limit
Maximum total redemptions allowed
Per-customer Redemption Limit
Maximum redemption count per customer
Active
Enable or disable the coupon
Notes
Coupons outside the active period cannot be redeemed.
Disabled coupons cannot be distributed or redeemed.
Redemption limits are checked automatically during redemption.
Configure the Redeem Page
Each coupon can have a customizable redeem page shown to customers. You can click View on the list after creating a new one.
Available Configurations
Code on Page
Select how the coupon code is displayed
Redeem Button
Configure redeem button behavior
Button Label (When you set a redeem button)
Customize button text
Copy Code Button
Enable a copy coupon code button
Page Background
Customize background color
Brand Icon
Upload your brand logo
Campaign Image
Upload campaign banner/image
Terms and Conditions
Add the coupon usage rules, restrictions, and redemption terms
Redeem Page Preview
A mobile preview is available on the right side to help you review the customer experience before saving.
Click Save Redeem Page after configuration.
Distribute Coupons in Flow Builder
You can automatically send coupons to customers using the new Distribute Coupon flow block.
How to Use
Open Flow Builder
Add the Distribute Coupon block
Select a coupon
Configure the message content, button title, image URL, and fallback flows.
Connect with other flow blocks as needed
Save and publish the flow
Configurable Content
Coupon Selection
Choose which coupon to distribute
Message Content
Text message shown before coupon redemption
Button Title
Customize redeem button text
Image URL
Upload an image/banner
Flow Outcomes
The Distribute Coupon block supports different routing outcomes based on redemption results.
Available Outcomes
Coupon Expired
Triggered when the coupon validity period has ended
Customer Max Uses Reached
Triggered when the customer exceeds their redemption limit
Coupon Max Uses Reached
Triggered when the coupon reaches total redemption limit
Error
Triggered when redemption fails unexpectedly
These outcomes can be connected to different follow-up flow blocks.
View Redemption Records
You can monitor coupon usage from the redemption records page.
Available Information
Redemption ID
Unique redemption record ID
Customer ID
Customer identifier
Inbox ID
Inbox/channel identifier
Status
Redemption status
Redeemed At
Redemption timestamp
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