Send Email
The Send Email block allows you to automatically send emails to customers during a chat flow. This is useful for sending confirmations, notifications, or follow-up information without manual effort.
🔧 When to use
Use this block when you need to:
Share follow-up information after a conversation
Trigger email notifications based on user actions
Send booking or appointment confirmations
Deliver order or payment details
⚙️ How to set up
1. Add recipient(s)
Enter email address(es) in the To field
You can add multiple recipients using:
,
Example:
2. Set email content
Subject: Enter the email title
Body: Write the email content (plain text)
💡 You can include dynamic variables (if supported) to personalize the message.
3. Configure SMTP settings
To send emails, you need to connect your email service provider via SMTP.
SMTP host
Your email provider’s SMTP server (e.g. smtp.gmail.com)
Port
Common ports: 587 (TLS) or 465 (SSL)
Use TLS
Enable if your provider requires secure connection
Username
Your SMTP username (usually email address)
Password
Your SMTP password or app password
💡 Check with your email provider for the correct SMTP configuration.
4. Set sender information
Define the From field
Format:
Example:
5. Handle delivery results
The block includes two outcomes:
Success: Email sent successfully → continue the flow
Failed: Email failed to send → handle errors (e.g. retry, notify agent)
⚠️ Important notes
Make sure your SMTP credentials are correct, otherwise emails will fail to send
Some providers require app passwords instead of your login password
If the From address does not match your SMTP account, delivery may fail or be marked as spam
Always test your setup before using it in a live flow
🚨 Common issues
Email not sent
Incorrect SMTP settings
Authentication error
Wrong username/password or missing app password
Email marked as spam
Sender not verified or domain not trusted
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