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Business Hour Checker
The Business Hour Checker block determines whether the current time falls within your configured business hours and routes the conversation accordingly.
This allows you to create different customer experiences during business hours and non-business hours, such as routing customers to different flows, sending automated replies, or collecting customer information for follow-up.
Configure Business Hours
Before using the Business Hour Checker, you need to configure your business hours.
Open Flow Builder.
Add a Business Hour Checker block.
Click the Business Hours link in the block.
This opens the Business Hours settings page, where you can configure:
Business hours for each day of the week
Specific date exceptions
Public holiday schedules
Click Save after completing your configuration.
Add a Business Hour Checker
Open Flow Builder.
Select Business Hour Checker.
Connect both output paths to the appropriate flow blocks.
The block has two outputs:
Business Hours
Routes customers to this path when the current time is within your configured business hours.
Non-Business Hours
Routes customers to this path when the current time is outside your configured business hours.
