> For the complete documentation index, see [llms.txt](https://docs.chatalog.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.chatalog.ai/crm-quickstarts/customized-flow/business-hour-checker.md).

# Business Hour Checker

The **Business Hour Checker** block determines whether the current time falls within your configured business hours and routes the conversation accordingly.

This allows you to create different customer experiences during business hours and non-business hours, such as routing customers to different flows, sending automated replies, or collecting customer information for follow-up.

### Configure Business Hours

Before using the Business Hour Checker, you need to configure your business hours.

1. Open **Flow Builder**.
2. Add a **Business Hour Checker** block.
3. Click the **Business Hours** link in the block.

<figure><img src="https://605198658-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FP7nf2G1iCRba8EP7DawZ%2Fuploads%2FiGZBj3PTPPGKjIZzx7m9%2Fimage.png?alt=media&amp;token=9f32dd11-23d6-4fc4-8a3e-cd1db613f2ac" alt="" width="269"><figcaption></figcaption></figure>

This opens the **Business Hours** settings page, where you can configure:

* Business hours for each day of the week
* Specific date exceptions
* Public holiday schedules

<figure><img src="https://605198658-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FP7nf2G1iCRba8EP7DawZ%2Fuploads%2FPiqrVJ0dnV27rjQ4SDVg%2Fimage.png?alt=media&amp;token=3f8694b4-490b-4fa5-b498-0bc93f5ee67c" alt=""><figcaption></figcaption></figure>

Click **Save** after completing your configuration.

### Add a Business Hour Checker

1. Open **Flow Builder**.
2. Select **Business Hour Checker**.
3. Connect both output paths to the appropriate flow blocks.

The block has two outputs:

#### Business Hours

Routes customers to this path when the current time is within your configured business hours.

#### Non-Business Hours

Routes customers to this path when the current time is outside your configured business hours.