> For the complete documentation index, see [llms.txt](https://docs.chatalog.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.chatalog.ai/booking/send-booking-confirmation-cancellation-and-reminder-messages.md).

# Send Booking Confirmation, Cancellation & Reminder Messages

Automatically send confirmation, cancellation, and reminder messages to customers for your booking items.

{% hint style="info" %}
This is an add-on feature. Please contact your account manager if you would like to enable it for your organization.
{% endhint %}

### Before You Begin

After creating a booking item, you can configure **Customer Messaging** and **Reminder Flows**.

**Navigation**

**Booking** → **Settings** → **Booking Items** → Select a booking item

***

## Customer Messaging

Customer Messaging allows you to automatically send messages when a booking status changes. These messages are optional and can be customized for each booking item.

<figure><img src="https://605198658-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FP7nf2G1iCRba8EP7DawZ%2Fuploads%2FXkBHXl8Bu9h0xmrmxwqN%2Fimage.png?alt=media&amp;token=dc718494-73f0-4948-a501-59c450dfb0f9" alt=""><figcaption></figcaption></figure>

### Confirmation Message

Sent automatically when a booking status is updated to **Confirmed**.

**Example**

> Your booking on {{date}} is confirmed. We look forward to seeing you!

### Cancellation Message

Sent automatically when a booking status is updated to **Cancelled**.

**Example**

> Your booking on {{date}} has been cancelled. If you have any questions, please contact us.

### Supported Variable

You can personalize your messages using the following variable:

| Variable   | Description                         |
| ---------- | ----------------------------------- |
| `{{date}}` | Displays the booking date and time. |

**Example**

Message:

> Your booking on {{date}} is confirmed.

Customer receives:

> Your booking on Jul 15, 2026, 2:00 PM is confirmed.

> **Note:** Currently, Customer Messaging supports only the `{{date}}` variable.

***

## Reminder Flows

Reminder Flows allow you to automatically send reminder messages before a scheduled booking.

<figure><img src="https://605198658-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FP7nf2G1iCRba8EP7DawZ%2Fuploads%2FeHi4ZzM6LAIv6IDukhFZ%2Fimage.png?alt=media&amp;token=67ebc340-9a26-4ad8-903b-6d67221c140f" alt=""><figcaption></figcaption></figure>

Unlike Customer Messaging, Reminder Flows are configured in **Flow Builder**, allowing you to build more flexible customer journeys.

<figure><img src="https://605198658-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FP7nf2G1iCRba8EP7DawZ%2Fuploads%2F6YQLYkwcbvPqGd6udtUl%2Fimage.png?alt=media&amp;token=fb4c4249-9b68-4ec7-93d6-265d82f833db" alt=""><figcaption></figcaption></figure>

With Reminder Flows, you can:

* Create a reminder flow for the booking item.
* Choose when reminders are sent before the booking time.
* Customize the reminder message.
* Connect reminder messages with other Flow Builder blocks to create more advanced workflows.