Send Booking Confirmation, Cancellation & Reminder Messages

Automatically send confirmation, cancellation, and reminder messages to customers for your booking items.

This is an add-on feature. Please contact your account manager if you would like to enable it for your organization.

Before You Begin

After creating a booking item, you can configure Customer Messaging and Reminder Flows.

Navigation

Booking → Settings → Booking Items → Select a booking item

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Customer Messaging

Customer Messaging allows you to automatically send messages when a booking status changes. These messages are optional and can be customized for each booking item.

Confirmation Message

Sent automatically when a booking status is updated to Confirmed.

Example

Your booking on {{date}} is confirmed. We look forward to seeing you!

Cancellation Message

Sent automatically when a booking status is updated to Cancelled.

Example

Your booking on {{date}} has been cancelled. If you have any questions, please contact us.

Supported Variable

You can personalize your messages using the following variable:

Variable	Description
{{date}}	Displays the booking date and time.

Example

Message:

Your booking on {{date}} is confirmed.

Customer receives:

Your booking on Jul 15, 2026, 2:00 PM is confirmed.

Note: Currently, Customer Messaging supports only the {{date}} variable.

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Reminder Flows

Reminder Flows allow you to automatically send reminder messages before a scheduled booking.

Unlike Customer Messaging, Reminder Flows are configured in Flow Builder, allowing you to build more flexible customer journeys.

With Reminder Flows, you can:

• Create a reminder flow for the booking item.

• Choose when reminders are sent before the booking time.

• Customize the reminder message.

• Connect reminder messages with other Flow Builder blocks to create more advanced workflows.